Anel Briseno
------------------------------------------------------------------------------------------------(H) 3312624989, (C) 6303409161,
Objective
Customer Service Representative/ Teller
Work Experience
Customer Service Representative (06/07/2010 – 02/11/2012)
Received experience working with all types of customers and experienced in dealing with various amounts of money.
Last Employer: PLS Check Cashers
Contact Person: 630 896 1300
Responsibilities: Customer Service, check cashing, vehicle title work, bill payments for customers, cash advances.
Accomplishments: Was able to handle difficult situations and learn many different skills from this job.
Dental Assistant/ Receptionist (09/14/2009 – 05/28/2010)
Assisted in dental procedures and as a receptionist.
Last Employer: All Brite Family Dental
Contact Person: 630 801 0088
Responsibilities: Assisted in dental procedures, took x-rays, dealt with patients of various ages, answered phones, made appointments, took payments.
Accomplishments: Learned to work with different insurance companies, learned dentistry, and also how to deal with patients over the phone.
Crew Member (04/16/2008 – 01/02/2009)
Experience in working at a fast paced environment.
Last Employer: McDonald's
Contact Person: 630 801 1641
Responsibilities: Worked in drive thru, front counter, food prep.
Accomplishments: Learned to work at a fast paced job, with a variety of people, and work as a team.
Education
Establishment: Rasmussen College
Degree: Associates in Crime Scene Investigation
Education Period: 07/06/2010 - 03/12/2011
Average Grade: 3.0 GPA
Details: Still attending, graduate date is June 12, 2012. Also taking classes for general education.
Establishment: West Aurora High School
Degree: High School Diploma
Education Period: 08/21/2006 - 05/24/2010
Average Grade: B+ Average
Details: Was involved in FCCLA (Family Career and Community Leaders of America), for 2 years as Treasurer, also considered a work program. Studied General Education.
Skills
Able to work with a variety of customers, able to work at a fast pace, can handle difficult situations well. Honest, hard-working, reliable.
Computer Skills: Microsoft 2003-2007, 37 WPM, Livewire (PLS website for transactions)
Foreign Language Skills: Speak fluently in spanish, can read and write also.
Additional Information
Certifications or Licensures: Certified in Banking Transactions, (Banker's Edge Certification). Have to renew it quarterly.