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Anel Briseno

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323 John St , North Aurora, Illinois, 60542, United States

(H) 3312624989, (C) 6303409161,

Objective

Customer Service Representative/ Teller


Work Experience

Customer Service Representative (06/07/2010 – 02/11/2012)

Received experience working with all types of customers and experienced in dealing with various amounts of money.

Last Employer: PLS Check Cashers

Contact Person: 630 896 1300

Responsibilities: Customer Service, check cashing, vehicle title work, bill payments for customers, cash advances.

Accomplishments: Was able to handle difficult situations and learn many different skills from this job.

Dental Assistant/ Receptionist (09/14/2009 – 05/28/2010)

Assisted in dental procedures and as a receptionist.

Last Employer: All Brite Family Dental

Contact Person: 630 801 0088

Responsibilities: Assisted in dental procedures, took x-rays, dealt with patients of various ages, answered phones, made appointments, took payments.

Accomplishments: Learned to work with different insurance companies, learned dentistry, and also how to deal with patients over the phone.

Crew Member (04/16/2008 – 01/02/2009)

Experience in working at a fast paced environment.

Last Employer: McDonald's

Contact Person: 630 801 1641

Responsibilities: Worked in drive thru, front counter, food prep.

Accomplishments: Learned to work at a fast paced job, with a variety of people, and work as a team.

Education

Establishment: Rasmussen College

Degree: Associates in Crime Scene Investigation

Education Period: 07/06/2010 - 03/12/2011

Average Grade: 3.0 GPA

Details: Still attending, graduate date is June 12, 2012. Also taking classes for general education.

Establishment: West Aurora High School

Degree: High School Diploma

Education Period: 08/21/2006 - 05/24/2010

Average Grade: B+ Average

Details: Was involved in FCCLA (Family Career and Community Leaders of America), for 2 years as Treasurer, also considered a work program. Studied General Education.

Skills

Able to work with a variety of customers, able to work at a fast pace, can handle difficult situations well. Honest, hard-working, reliable.

Computer Skills: Microsoft 2003-2007, 37 WPM, Livewire (PLS website for transactions)

Foreign Language Skills: Speak fluently in spanish, can read and write also.

Additional Information

Certifications or Licensures: Certified in Banking Transactions, (Banker's Edge Certification). Have to renew it quarterly.