Antoinette Pich
------------------------------------------------------------------------------------------------(H) 9055699696, (C) 6475883914,
Objective
Obtain a position at your Company where I can maximize my management skills, customer service experience and experience in hospitality.
Work Experience
Shift Manager (06/20/2006 – Present)
Server, CSR, Cook, Host, Busser
Last Employer: Pizza Hut
Contact Person: Jim Liu 416 241 6006
Responsibilities: -Prepare orders such as; wings, appetisers, desserts. -Prepare large orders of pizzas -Mix and measure dough for proofing -Accepting cash payments -Placing takeout and delivery orders -Receiving payments for goods and services -Answering phone calls -Dealing with customer problems -In-charge of the store operations during the shift assigned -Conducts cash count and reconcile the daily sales -Ensures customer satisfaction through quality service -Resolves any customer complaints -cashier, serving at the restaurant, taking counter and delivery orders -Maintains store cleanliness and orderliness -Train/orient new employees -Handling cash over $10,000
Accomplishments: Working for the company for a number of years has allowed me to be proficient in my work as well as gain communication skills that allow me to deal with coworkers and customers alike.
Education
Establishment: Sheridan College
Degree: Human Resources
Education Period: 01/04/2010 - 09/05/2011
Average Grade: 3.0
Details: I have learned skills in computers, communication, accounting, bookeeping, economics, payroll, and recruitment.
Skills
Communication, Multitasking, Patience, and accuracy.
Computer Skills: Access, Excel, PowerPoint, Word
Foreign Language Skills: Proficient in reading and writing in English.
Additional Information
Research Projects: I have done 2 major research projects for my school, one being researching the usefulness of the school's IT services and the other being about student on teacher harassment and what can be prevented.
Certifications or Licensures: CPR and First aid
Interests
Music, Sports, Reading, Outdoor activities