Ashley Clapp
------------------------------------------------------------------------------------------------(C) (802)793-9979,
Objective
Seeking a position in an office environment to enable the use of my 8 years of customer service and managerial experience, while becoming a valuable member of the staff working towards common goals and objectives for the benefit of the company
Work Experience
Senior Assistant Manager (06/23/2009 – Present)
Last Employer: Skechers
Responsibilities: ??? Supervising/training a staff of 10-15 people in a high paced retail environment ??? Processing incoming/outgoing shipments and taking responsibility for inventory control of the store ??? Maintaining the happiness of customers throughout their experience within the store ??? Supporting the store manager in all job functions (i.e. scheduling, disciplinary actions, corporate implementations) ??? Overseeing all register transactions and maintaining responsibility for the accuracy of cash handling
Night Manager (10/20/2008 – 05/30/2009)
Last Employer: Grand Union Supermarket
Responsibilities: ??? Supervising a staff of 15-25 people in a high paced grocery environment ??? Ensuring the accuracy of all transactions performed on all registers ??? Maintaining all incoming Bills of Lading and weekly price changes of all product ??? Counting down the main cash office in order to maintain equality in all transactions and keep track of all incoming and outgoing funds ??? Performing customer service to ensure a positive experience in order to maintain a consistent base of customers
Data Entry Specialist (05/11/2008 – 11/15/2008)
Last Employer: Vermont Center for Justice Research
Responsibilities: ??? Inputting criminal data into a concise state database ??? Organizing criminal records in order to make them easily searchable throughout the state ??? Maintaining utmost respect and confidentiality for all data witnessed
Senior Assistant Manager (05/20/2008 – 05/30/2009)
Last Employer: FYE
Responsibilities: ??? Supervising a staff of 10-15 people in a high paced retail environment ??? Implementing weekly changes in store merchandising to comply with company standards ??? Processing shipment and being responsible for the accuracy of inventory control and loss prevention throughout the store ???Overseeing register transactions and customer service standards of all employees ??? Ensuring the happiness of a customer's entire experience throughout the store ??? Supporting the manager in all job functions (i.e. scheduling, disciplinary actions) ??? Ensuring the accuracy of cash handling by all employees
Senior Assistant Manager (06/23/2006 – 05/19/2008)
Last Employer: Rue 21
Responsibilities: • Supervising a staff of 10-15 employees in a fast paced retail environment • Maintaining an accurate record of all incoming and outgoing shipments and accepting responsibility for all inventory control of the store • Implementing monthly merchandising changes in order to conform to seasonal trends and changes • Oversee all register transactions to maintain an even balance with all funds • Perform excellent customer service to present a pleasant experience for all customers • Support the store manager in all job functions (i.e. scheduling, disciplinary actions)
Education
Establishment: Norwich University
Degree: Bachelor of Arts in Criminal Justice
Education Period: 08/25/2003 - 12/17/2007
Skills
• Fast learner • Responsible with extremely high work ethic • Organized with time as well as paperwork
Computer Skills: • Proficient in all office software for both PC and MAC interfaces • Typing Speed: 76 WPM
Foreign Language Skills: • Proficient in reading the French language
Additional Information
Honors: • Norwich University Dean's List-2003-2005