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Ashley Clapp

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351 N. New Hampshire Ave , Atlantic City, New Jersey, 8401, United States

(C) (802)793-9979,

Objective

Seeking a position in an office environment to enable the use of my 8 years of customer service and managerial experience, while becoming a valuable member of the staff working towards common goals and objectives for the benefit of the company


Work Experience

Senior Assistant Manager (06/23/2009 – Present)

Last Employer: Skechers

Responsibilities: ??? Supervising/training a staff of 10-15 people in a high paced retail environment ??? Processing incoming/outgoing shipments and taking responsibility for inventory control of the store ??? Maintaining the happiness of customers throughout their experience within the store ??? Supporting the store manager in all job functions (i.e. scheduling, disciplinary actions, corporate implementations) ??? Overseeing all register transactions and maintaining responsibility for the accuracy of cash handling

Night Manager (10/20/2008 – 05/30/2009)

Last Employer: Grand Union Supermarket

Responsibilities: ??? Supervising a staff of 15-25 people in a high paced grocery environment ??? Ensuring the accuracy of all transactions performed on all registers ??? Maintaining all incoming Bills of Lading and weekly price changes of all product ??? Counting down the main cash office in order to maintain equality in all transactions and keep track of all incoming and outgoing funds ??? Performing customer service to ensure a positive experience in order to maintain a consistent base of customers

Data Entry Specialist (05/11/2008 – 11/15/2008)

Last Employer: Vermont Center for Justice Research

Responsibilities: ??? Inputting criminal data into a concise state database ??? Organizing criminal records in order to make them easily searchable throughout the state ??? Maintaining utmost respect and confidentiality for all data witnessed

Senior Assistant Manager (05/20/2008 – 05/30/2009)

Last Employer: FYE

Responsibilities: ??? Supervising a staff of 10-15 people in a high paced retail environment ??? Implementing weekly changes in store merchandising to comply with company standards ??? Processing shipment and being responsible for the accuracy of inventory control and loss prevention throughout the store ???Overseeing register transactions and customer service standards of all employees ??? Ensuring the happiness of a customer's entire experience throughout the store ??? Supporting the manager in all job functions (i.e. scheduling, disciplinary actions) ??? Ensuring the accuracy of cash handling by all employees

Senior Assistant Manager (06/23/2006 – 05/19/2008)

Last Employer: Rue 21

Responsibilities: • Supervising a staff of 10-15 employees in a fast paced retail environment • Maintaining an accurate record of all incoming and outgoing shipments and accepting responsibility for all inventory control of the store • Implementing monthly merchandising changes in order to conform to seasonal trends and changes • Oversee all register transactions to maintain an even balance with all funds • Perform excellent customer service to present a pleasant experience for all customers • Support the store manager in all job functions (i.e. scheduling, disciplinary actions)

Education

Establishment: Norwich University

Degree: Bachelor of Arts in Criminal Justice

Education Period: 08/25/2003 - 12/17/2007

Skills

• Fast learner • Responsible with extremely high work ethic • Organized with time as well as paperwork

Computer Skills: • Proficient in all office software for both PC and MAC interfaces • Typing Speed: 76 WPM

Foreign Language Skills: • Proficient in reading the French language

Additional Information

Honors: • Norwich University Dean's List-2003-2005