Chazmon Hemphill
------------------------------------------------------------------------------------------------(C) 080-337-15782,
Objective
Professional alignment with IAC in a position that will benefit from my extensive experience in teaching a broad age variety from telecommunications, communication and organizational proficiencies along with interpersonal skill from the military.
Work Experience
Customer Service Representative / Floor Manager (06/18/2007 – 04/18/2008)
Speaking with incoming customers, guiding and directing customers on how to troubleshoot internet over a phone. Informing call center agents on how to isolate troubleshooting. Speaking simplified so everyone can adequately understand how to fix a situation and make it easier to learn.
Last Employer: Teleperformance USA (Hobart, IN)
Contact Person: N/A (Project was moved to phillippines)
Responsibilities: -Supervised over 200 agents directing call flow, maintaining proficiency, and teaching them the easiest way to fix a problem with a customer. Assisted with call flow as the acting supervisor fulfilling customers needs.
Accomplishments: Went to the phillippines to train foreign supervisors. A learning mentor for over 60 agents, training them for their upcoming job. Acquired superior teaching skills thats suitable for all age levels. Obtained professionalism and how to work exceptionally well in stressful working enviroments.
United States Marine Corps (05/13/2008 – Present)
Dedicated professional that maintained outstanding performance in the U.S. Military. Accountable and ambitious, able to remain focused and productive in challenging situations. Offering top-quality customer service and experience with satellite communications.
Last Employer: United States of America
Contact Person: Jose Guzman (315-622-9384)
Responsibilities: Applied strong instruction and training skills with individuals at all levels. Prioritized knowledge of the systems on day to day basis. Fine tune aspects of military history and conduct physical training.
Accomplishments: Highly recognized within short period by demonstrating an over-achieving dedication that maximized results for the entire company. Proposed internal customer service by relating with all personnel in congenial and professional manner that facilitated the development of a diversified group. Awarded a secret clearance and certifications for satellite communications systems.
Education
Establishment: Lew Wallace High School (Gary, IN)
Degree: High School Diploma
Education Period: 08/12/2003 - 06/12/2010
Average Grade: 3.0
Skills
Communications - Good written and verbal presentation skills. Use proper grammar and have a good speaking voice.
Interpersonal Skills -- Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.
Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks also adaptable with any given work hours.
Attention to Detail -- Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.
Hard-working -- Working fluently in strenuous work environments for long hours. Awarded letters of appreciation for good work ethic and performance.
Customer Service -- Routinely handled as many as 70 customer contacts a day (2,100 per month) in a busy call-center environment. Averaged lower than a .001 percent complaint rate and was promoted twice from learning mentor to a floor manager.
Reliable -- Excellent attendance record, never needed disciplinary actions.
Computer Skills: Computer Literacy which includes, Windows OS & Mac-based OS knowledge, Office & Excel proficiency, and extensive troubleshooting experience.
Additional Information
Honors: Letter of Appreciation - Volunteer Work (2009)
Letter of Appreciation - Work Proficiency (Support Wide Area Network Satellite)
Conferences or Courses: Support Wide Area Network RF Course.
February 2010.
- Learn, setup, and maintain satellite equipment.
- Obtained isolation skills which helped develop ways to solve issues and explain them in a simplified way.