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David Dunham


Address: 3282 Edison Way

City: Menlo Park

State: CA

Zip: 94025

Country: United States

Phone: 650-780-0424
Cell: 650-575-7185


Highly articulate, exceptional team player with substantial experience in customer service, operations, budgeting, and P&L management, seeks new challenges and increased responsibilities in an operations management position.


Work Experience

Technical Service Manager (09/04/2007 – 06/30/2010)

Last Employer: SmartSource Rentals

Contact Person: Mark Plymale/480-829-6336

Responsibilities: Managed daily operations and supervised a technical staff of 5 direct reports for the Northern California branch of this national computer and A/V equipment rental firm.

Accomplishments: * Built a loyal team of skilled technicians * Established new standards for vehicle maintenance and record-keeping * Developed excellent customer relationships internally and externally * Increased market penetration in the South Bay Area through strategic local hiring efforts

City Manager (04/01/2002 – 07/20/2007)

Last Employer: Diamond Parking Service

Contact Person: Myron Siegel

Responsibilities: Assumed full responsibility for daily operations of the Northern California branch location, including revenue and cost controls, permit sales, staff hiring and development, budgeting, and marketing, as well as proposal development and contract oversight.

Accomplishments: * Developed strong relationship with large local hospital, resulting in a lucrative parking management contract for 2 years * Contracted with major grocery chain to manage parking at 6 prime store locations in various cities * Established relationships with 2 municipalities to manage all downtown marking enforcement

Field Service Supervisor (05/04/1998 – 03/15/2002)

Last Employer: the Good Guys!

Contact Person: Dave Hearn

Responsibilities: Directed 35 skilled field service technicians and support personnel in providing timely and efficient customer service to large screen television end users throughout the Northern California market.

Accomplishments: * Engineered average monthly revenue increases for the department of up to 30% by streamlining routing and parts inventory procedures * Participated with senior management in focus group project to define and to improve overall customer service experience

Technician Manager (04/18/1994 – 04/10/1998)

Last Employer: Circuit CityStores

Contact Person: Cathy Havitz

Responsibilities: Oversaw the daily operations of the DSS Installation, Field Service, and Computer Service departments, responsible for up to 24 direct reports, including field and bench technicians, and support personnel. Responsible for daily and weekly review and management of AS/400 department reports.

Accomplishments: * Transitioned field service and installation departments from 900MHz communications system to Nextel personal communications, substantially reducing ongoing communications costs and improving ability to contact techs in the field * Developed standard van inventories and replenishment systems for DSS installers and field repair technicians, leading to dramatic reductions in call-backs and overall increases in customer satisfaction levels.


Establishment: Yale University

Degree: BA

Speciality: Economics

Average Grade: 3.0

Details: Substantial coursework in theoretical economics, accounting, statistics, and econometrics, plus additional coursework in English Literature and Philosophy. Recognized as Northern California Outstanding Scholar, freshman year.


* Able to analyze situations rapidly and to provide effective, workable solutions * Creative * Diplomatic * Able easily to win people's confidence; effective in dealing with the public * An exceptional team player, and an articulate and diplomatic team leader * Able to grasp technical matters quickly, and to provide simple explanations to complex issues when needed * Calm under pressure * A shirt-sleeve, hands-on type of management style * A versatile problem-solver

Computer Skills: * Strong skills in MS Windows, MS Office * Good networking skills--hardware and software setup and configuration * Solid skills in QuickBooks, and Quicken * Very strong troubleshooting and repair skills

Foreign Language Skills: Very strong oral and written communications skills in English, plus good oral and written comprehension of French