Deandre Burghardt
------------------------------------------------------------------------------------------------(C) 702-448-0889,
Objective
Results-driven Customer Services Representative with proven ability to establish great customer service with clients. Motivated customer service representative with over 3 years retail experience in a fast-paced environment.Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Excellent communicator with 6+ years experience working in a demanding retail environment as a customer service representative.
Work Experience
Leasing agent (07/11/2007 – 12/16/2009)
Earned management trust by serving as key holder, responsibly opening and closing leasing office.
Last Employer: hisperian falls apt.
Responsibilities: Greeted customers entering the office to ascertain what each customer wanted or needed. Described units to customers and accurately explained details and care of the property.Answered questions regarding unit availability and products, while maintaining knowledge of current sales and office promotions. Maintained up-to-date knowledge of office policies regarding payments, eviction and late feesProvided an elevated customer experience to generate a loyal clientele.Maintained cleanliness and presentation of office and office lobby . Received multiple reviews acknowledging my level of dedication to excellent customer service. Guaranteed positive customer experiences and resolved all customer complaints. Directed calls to appropriate individuals and departments.Built long-term customer relationships .Compiled weekly monetary reports and records for office manager.
Shoe floor associate (08/03/2004 – 03/14/2007)
Cross-trained and provided back-up for other customer service representatives when needed.Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
Last Employer: big 5 sporting goods
Responsibilities: Organized store merchandise racks by size, style and color to promote visually appealing environment.Logged daily shipped and received orders.Answered customer questions regarding store merchandise, department information and pricing. Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Worked under strict deadlines and responded to service requests and emergency call-outs. Directed calls to appropriate individuals and departments.
Education
Establishment: GENERAL EDUCATION
Degree: Diploma
Education Period: 09/15/2003 - 06/11/2007
Average Grade: 3.4
Establishment: Great Basin college
Degree: Psychology
Education Period: 09/16/2010 - 04/07/2011
Skills
HS diploma, customer service, customer retention, sales, , cash handling, data entry, Communication, Continuing Education, Customer Satisfaction, Business-savy, client focused, and commited .
Computer Skills: MS Excel, MS Word, Microsoft Office Suite, and computer savvy