Dennis M Santiago Online Resume

Objective

I am seeking a position as a Automobile Sales/Finance Manger. I have over three years of experience in the auto industry. I have held the position of Finance/Business Manager, Sales Manager, General Sales Manager.

I bring the table over 15 years of Finance and Management experience where I have held the position of Branch Manager/Sr Loan Officer and have been responsible for mulitiple branch supervision.

I have over 12 years of Retail sales and retail sales management experience serving as a Store Manager, Manager Trainer, Assistant District Manager, Area supervisor.

My Hallmarks are team building, outstanding customer service skills, a great understanding of marketing using various media. Strategic planing, and exceptional leadership, and organizational ability. I love to teach and train others. I have the ability to multi task, and to foster a very warm and open, fun and professional environment. Our guest are treated like family, and our employees are respected and viewed as a valuable part of our Ohana.

Work Experience

Sr Loan Officer/Business Developement (04/01/2002 – 04/30/2006)

Loan Originating, customer assistance from application to closing, training new employees.

Last Employer: American Savings Bank

Contact Person: Karl Baker (808)286-2754

Responsibilities: Business Development, working with contractors and developers, training and educating Realtors,

Accomplishments: Increasing the companies new business production by 36% . Improving our market share by becoming the largest lender in Hilo

Finance Manager/Sales Manager (04/15/1998 – 03/29/2002)

3 1/2 years of experience starting as a Finance Manager and working up to a General Sales Manager position,Desking, merchandising

Last Employer: Hawaii Motors Inc

Contact Person: Alan Clark (808)933-4612

Responsibilities: Sales Training, creating financing option, customer service, executing retail loan contracts, maintaining profitability and production, inventory control

Accomplishments: Turning the Finance office into a true profit center. Cleaning up the dealerships reputation Training a group of professional sales people

Branch Manager/Sr Loan Officer (09/15/2008 – Present)

15 years of experience in retail lending Specializing in Mortgage Banking Products.

Last Employer: First Hawaiian Mortgage Co of Hawaii

Contact Person: Corey Aguano (808)651-1881

Responsibilities: Hiring, Training,Business development, marketing, advertising,loan processing,underwriting conducting meetings and seminars

Accomplishments: Assisting hundreds of families to reach their financial goals. I have established myself as a trusted financial advisor, and have the trust and respect of the community

Branch Manager/Sr Loan Officer (05/15/2006 – 09/15/2008)

15 years of Mortgage Banking and lending experience.

Last Employer: GMAC Mortgage

Contact Person: William Rizzo

Responsibilities: Branch Oversight, business development, customer retention, training, loan origination's, branch compliance with state and federal laws,

Accomplishments: Transformed the branch into on of the top five branch out of 50 branches in our region. Produce consistent results, and generated strong profits for the company

Education

Establishment: Hawaii Community College

Degree: Associates of Science

Education Period: 09/01/1981 - 12/31/1982

Speciality: Electrical Sciences

Average Grade: 2.8

Details: Electrical Studies consisting of the application and installation of electrical systems both residential and commercial

Skills

Sales Developement Team Building Able to meet or exceed customer expectations Cooperation Organization

Computer Skills: Windows based programs proficient with all office systems

Additional Information

Honors: Presidents Association 2003 to 2006 Top Producer 2002 to 2006 Program Committe representative Hawaii Island Board of Realtors 2002-2007

Certifications or Licensures: NMLS license MLO

Interests

Cattle Ranching, community outreach work, volunteer work consisting of building projects