Diana Colvin
------------------------------------------------------------------------------------------------(H) 216-539-8871,
Objective
As a fully qualified Customer Service Representative with over 6 years of experience, there's nothing I cant offer your company. I am passionate about providing first class customer service and quality assurance. Customer retention and satisfaction is my number one priority. With a previous employer I was promoted from an entry-level activation position to a senior-level customer care representative after only 6 months of employment. Which was due to my genuine interest in meeting customers needs. I am cofident that my passion for customer service, together with my skills and experience will enable me to make a significant difference at your company.
Work Experience
Cha Cha Guide (04/30/2008 – 05/30/2009)
Customer Service Taking inbound request via online application Computer Operations Data Entry Typing High call volume intake Problem Solving
Last Employer: Cha Cha
Contact Person: N/A
Responsibilities: Searched internet for answers to questions submitted by subscribers. Provided quick and accurate customer service.
Web Caller (07/17/2000 – 03/31/2006)
Customer Service Making outbound calls Computer Operations Data Entry Typing Office Equipment Operation
Last Employer: Service800
Contact Person: 952-475-3747
Responsibilities: Served as a home-based customer service agent; placing calls to our clients' customers requesting feedback for services rendered. Imputed customers' feedback into Service800 databases.
Customer Care Representative (11/13/2000 – 06/04/2004)
Customer Service Billing Activations Cancellations Technical Support Sales Taking inbound calls Computer Operations Data Entry Typing High call volume intake Problem Solving Office Equipment Operation
Last Employer: EDS/OnStar
Contact Person: 248-577-7000
Responsibilities: Handled customer complaints, including billing, sales and services, technical issues, activation and cancellation of OnStar service. Assisting other departments with high call volumes.
Accomplishments: 100% Monitoring Scores Employee of the Month Award Highest Call Taking Awards Lowest Wrap Up Time Awards
Dealer Enrollment Advisor (05/01/2000 – 11/13/2000)
Customer Service Taking inbound calls Computer Operations Data Entry Typing High call volume intake Problem Solving Technical Support Office Equipment Operation
Last Employer: EDS/OnStar
Contact Person: 248-577-7000
Responsibilities: Answered inbound calls from customers wanting to activate their OnStar services. Activated OnStar services. Investigated cellular and hardware issues.
Accomplishments: 100% Monitoring Scores Highest Call Taking Awards Lowest Wrap Up Time Awards Customer Compliments
Education
Establishment: Renaissance High School
Degree: High School Diploma
Education Period: 08/28/1995 - 06/15/1999
Average Grade: 3.0
Establishment: National Institute Of Technology
Degree: Network Administration Diploma
Education Period: 04/02/2001 - 04/26/2002
Average Grade: 3.5
Details: Area of Study included Computer Hardware and Software training Desktop Publishing Microsoft Office
Skills
Computer Skills: Internet Proficient MS Word, Excel, PowerPoint, Outlook
Foreign Language Skills: Arabic-Beginner