Donald Rivers
------------------------------------------------------------------------------------------------(C) (906)322-4923,
Objective
Hard working individual seeking a position in Customer Service, or Retail where my extensive experience will be further utilized and developed.
Work Experience
T.L.E. Service Technician (04/22/2009 – 11/16/2009)
Last Employer: Wal-Mart
Responsibilities: Included were oil changes, tire replacement and rotation, and top engine cleaning.
Accomplishments: Promoted to Floor Manager where responsiblities were quality control, cash handling, and customer dispute resolution.
Customer Service Team Leader (04/07/2004 – 12/15/2008)
Last Employer: Convergys
Responsibilities: Take customer calls, accept payments, create new accounts, and make changes to existing accounts.
Accomplishments: Promoted to Team Leader in six months where I oversaw a team of six-ten Customer Service Representatives. Responsibilities included scheduling, quality control of my team, and dispute resolution.
Automotve Technician (01/06/2003 – 04/02/2003)
Last Employer: Mark Heitz Chevrolet
Responsibilities: Fully diagnose and Repair customers vehicles. Perform basic maintenance including but not limited to oil changes, tire rotations, and alignments.
Education
Establishment: Universal Technical Institute
Degree: Automotive Technology Diploma
Average Grade: 3.9
Details: UTI Student of the Phase in Fuel & Ignition System, and Brakes. UTI Directors Honor List.
Skills
Many of my skills include the following. I learn very quickly and can adapt accordingly. Although I work very well on my own, I also understand and welcome any opportunities to work as a team to accomplish goals together. And last but not least, is my dedication towards personal and professional growth.