Donna Felkner
------------------------------------------------------------------------------------------------(C) 714-310-5915,
Objective
To secure a position within the Elder Care industry that allows me to showcase my sales and marketing ability.
Work Experience
Community Relations Manager (01/04/2010 – Present)
Ability to develop sales action plans. Ability to achieve all sales goals. Proven public speaking ability. Time management abilities. Knowledge of A Place For Mom system
Last Employer: Holiday Retirement - The Palms
Contact Person: Debra Chivara 909-241-0692
Responsibilities: In charge of all community sales programs. Fifty percent in the field and 50% in office. Designing marketing pieces and events. Represent the community in all city events. Booking all tours and follow-up. Responsible for formatting contracts.
Accomplishments: Have a history of 4 to 5 move-ins per month. Moved the census from 70 to 87 in 9 months. Started a Veterans Outreach program to touch approximately 15,000 WWII Vets in the area. Have had monthly and quarterly events that produce 80 to 100 leads each.
Sales Manager (02/07/2007 – 12/21/2009)
Last Employer: Marriott Fullerton
Contact Person: JoAnne Demarco
Responsibilities: Selling the social market. Set up daily tours and luncheons or dinners. Processing all contract and oversaw the function and guest stay. Involved in all community events that would bring exposure.
Accomplishments: Met monthly and quarterly goals. Department received Dept. of the Year in Catering for the entire company.
Sales Manager (01/04/2006 – 12/31/2007)
Last Employer: Long Beach Queen Mary
Contact Person: JoAnne Demarco
Responsibilities: Setting Up Tours of the ship and invited guests for luncheons or dinners. Finding out what the clients budget and other details that would allow me to close the sale. Processing all contracts and oversaw the function of the move-in of the guest.
Sales (08/31/2003 – 08/30/2007)
Last Employer: Embassy Suites
Contact Person: Leah Harrson
Responsibilities: Booked and detailed all events. Attended all community activities Was on site during all functions to take care of guests. Did all follow-up and tried to re-book.
Education
Establishment: CSUF
Degree: BA
Speciality: Communications
Skills
Well trained in closing sales which has always been my strong point. Public Speaker. Build annual marketing reports and action plans.
Computer Skills: Basic computer Internet Excel A Place For Mom Software
Additional Information
Member of the Veterans History Project Tasked with interviews and presentations to have Vet's storys entered into the Smithsonian.
Honors: With Marriott - Catering Department of the Year for all HEI Properties.
Conferences or Courses: Month training with Holiday Retirement in regards to getting "field ready" for sales position.
Professional Membership: BNI - Business Networking - Red Hat Society - Mariners Church Board of Directors - Working Wardrobes - Board of Directors
Certifications or Licensures: CPCE - Certified Professional Catering Executive