Emmanuel Ndiokho

Human Resources Officer (08/06/2007 – Present)

 HUMAN RESOURCES OFFICER AUG.3RD 2009-DATE • Ensure that accurate job descriptions are in place • Provide advice and assistance with writing job descriptions • Provide advice and assistance when conducting staff performance evaluations • Identify training and development opportunities • Organize staff training sessions, workshops and activities • Process employee requests for outside training while complying with policies and procedures • Provide basic counseling to staff who have performance related obstacles • Provide advice and assistance in developing human resource plans • Provide staff orientations • Access funding for training and write proposals • Monitor daily attendance. • Investigate and understand causes for staff absences. • Recommend solutions to resolve chronic attendance difficulties. • Prepare notices and advertisements for vacant staff positions. • Schedule and organize interviews • Participate in applicant interviews TELECGSM LIMITED, THE SALES/RETAIL DEPARTMENT - NOKIA STORE, MURTALA MOHAMMED AIRPORT, TERMINAL 2, DEPARTURE LOUNGE, IKEJA, LAGOS.  TEAM LEADER APRIL 29TH – JULY 30TH 2009 • Set up the MMA 2 Branch • Coordinating the activities of retail officers in the branch • Collating and sending of the inventory reports, the stock order report, and also coordinate the stock taking at the end of every month. • Ensure team spirit and team play among my team members. • Draw up the weekly duty roster for my team. • Ensure that the sales money are deposited into the approved bank on a daily basis. • Acts as the intermediary between my team mates and the company’s management. • From zero naira (29TH April) to N6, 500,000 31st June 2009. TELECHOICE GSM LIMITED, THE SALES/RETAIL DEPARTMENT - NOKIA STORE, THE PALMS SHOPPING COMPLEX - LEKKI, LAGOS.  RETAIL(SALES)OFFICER (AUG.,2007 – DATE) • Attending to customers who have problems with their phones. • Selling of Nokia GSM phones. • Helping customers in making the right decision on the type of phone to buy. • Customer services. • Handling enquiries • Handling telephone calls • Installation of mobile soft wares • Troubleshooting • Synchronization of customer’s data. OTHER DUTIES: Human Resources Officer • Coordinate and schedule in-house trainings among my colleagues • Determine the dress codes and uniforms for the store especially on public holidays that we have to open the store for work. • Mediate between the supervisors and the retail officers in the store and also among the retail officers. • Keying in customer details and information for faster processing of their sales invoice and also sending out greetings on their birthdays and wedding anniversaries. • Coordinate the contribution and buying of gifts for retail officers on their birthdays and other special days. ZAIN NIGERIA 188 AWOLOWO ROAD, IKOYI, LAGOS.  MARKET SURVEY SUPERVISOR (MAY - JULY 2007) • Analyzing the potential market for Celtel Nigeria products. • Analyzing the potential outlets that involves in the daily sales and usage of celtel products. • Interviewing the potential clients such as distributors, dealers, wholesalers, retailers, and others on the number of products sold on daily basis. • Comparing the margin of sales between celtel and other major competitors for management decision taking. • Recommending the dealer, wholesalers, and others for activation and constant supplies through our major dealers in each block or cluster. • Analyzing celtel strength, weakness, opportunities, and threats in the competitive marketing environment. • Supervised and co-coordinated a team of contract staffs • Making sure that my team meets their daily target and ultimately meeting their weekly target. Dec., 2003 – June., 2005. UAC FOODS, OJOTA – LAGOS STATE.  Quality Assurance Supervisor  Ensuring that the products from the starting point to the finished point meets up with the compliance rate set out by the company in order to produce quality product for the consumers.  The specifications giving out by the regulatory bodies like SON, NAFDAC etc are strictly adhered to.  Ensuring that adequate information on quality control is passed to the workers.  Routine inspection of facilities to be used before the start of work for that day.  Routine inspection of the general environment or work place before the start of work.  Co ordinate the cleaners and inspect their job  Make recommendations where necessary to my line manager to look into and implement when necessary.  Involves in numerical analysis of the unit attached.  Raw materials inspection and product compliance.  Sanitization of the drainages in the environment.  General inspection of the environment and offices in order to facilitate cleanliness.

Last Employer: Telecgsm ltd

Responsibilities: • Ensure that accurate job descriptions are in place • Provide advice and assistance with writing job descriptions • Provide advice and assistance when conducting staff performance evaluations • Identify training and development opportunities • Organize staff training sessions, workshops and activities • Process employee requests for outside training while complying with policies and procedures • Provide basic counseling to staff who have performance related obstacles • Provide advice and assistance in developing human resource plans • Provide staff orientations • Access funding for training and write proposals • Monitor daily attendance. • Investigate and understand causes for staff absences. • Recommend solutions to resolve chronic attendance difficulties. • Prepare notices and advertisements for vacant staff positions. • Schedule and organize interviews • Participate in applicant interviews

Establishment: University of Lagos, Akoka, Yaba. Lagos, Nigeria.

Degree: B.Sc

Education Period: 01/06/1997 - 11/30/2001

Speciality: Cell Biology and Genetics