Guay M. Clarkson
------------------------------------------------------------------------------------------------(H) 204-956-4526,
Objective
MY EXCEPTIONAL COMMUNICATION SKILLS AND CUSTOMER SERVICE EXPERTISE HAVE PROVEN TO BE INSTRUMENTAL IN MY SUCCESS. A PROFESSIONAL IMAGE AND THE DEMONSTRATED ABILITY TO WORK COOPERATIVELY IN A TEAM ENVIRONMENT MAKE ME IDEALLY SUITED FOR A POSITION IN SALES, CUSTOMER SERVICE, COMMUNICATION AND CLIENT SATISFACTION.
Work Experience
Travel Consultant (07/09/2007 – Present)
Successful outside agent positions with various well known Agencies. Destination Manager for Villa Rental Company in Jamaica. Present in office travel agent position.
Last Employer: V.I.P. Travel
Contact Person: Ms. Gail Colclough
Responsibilities: Provide clients with full agency services. Effectively communicate and liase with various airlines, tour operators, hotel chains and cruise lines. Issue tickets,vouchers, insurance forms and all relevant documentation Maintain records of transactions and invoicing. Effectively react to unexpected changes in travel arrangements or bookings.
Accomplishments: Successfully completed many online travel courses. Attended tour operator seminars. Transitioned easily to new computer programs.
Communication Assistant to Senior Advisor (05/01/2003 – 01/15/2010)
Last Employer: Investors Group
Contact Person: Mrs. Shirley Hill
Responsibilities: Scheduling of client appointments and updating of files. Additionally, this position involved the organization and confirmation of client attendance at financial seminars hosted by the Finacial Advisor
CODER/C.A.T.I. Interviewer (09/15/1990 – 01/12/2006)
Last Employer: Prairie Reasearch Associates
Contact Person: Greg & Rita Mason
Responsibilities: Helped coordinate the gathering,dissemination and entry of large volumes of data gathered from in depth research studies. Communicated effectively with multiple departments to plan strategies and prepare welcome packages for new focus groups.
Education
Establishment: University of Winnipeg
Degree: 2nd year of 3 year arts degree
Education Period: 09/09/1982 - 04/09/1983
Speciality: sociology/psychology
Average Grade: B
Skills
Organized meetings and planned agendas Maintained office files and frequently controlled confidential materials & documents. Reception, answering queries, dealing with customer service issues
Computer Skills: Familiar with Galileo/Apollo. Invoicing/Reports C.A.T.I. system Data Entry Records Management
Additional Information
Excellent organizational,time management and problem solving skills Ability to multi-task in a high demand work environment. Committed to professional excellence, accuracy and attention to detail.
Honors: Edith Serei Institute Diplomas Honours in both Esthetics and Visagisme. Royal Conservatory of Toronto 7 years piano, 2 years rudiments. Honours at yearly festivals.
Interests
MUSIC/TRAVEL/READING/VOLUNTEER WORK