Heather Castro

Coffee Distributor (05/01/2006 – 07/01/2006)

Advertising the New Coffee Mate products to everyone, taking their pictures, and serving the Coffee.

Last Employer: Rafael Licea

Contact Person: 305-388-8870

Responsibilities: Getting everyone's attention to try the New Coffee Mate products, explain the products, take there pictures, and to bring them joy to want to try the product again.

Accomplishments: I did bring all those people joy, while also conducting great customer service. Making people happy was a great accomplishment for me and i know this company is doing really well now. Many people are now buying the Coffee Mate products.

Secretary (08/23/2008 – 04/18/2008)

Filing, basic microsoft knowledge, dealing with the money and credit cards, calling and confirming the appointments, dealing with the insurance companies, and doing everything in both English and Spanish.

Last Employer: Lennie Navarro

Contact Person: 305-264-3905

Responsibilities: Greeting the patients when they came in, having the files ready for the doctor, documenting the files in the computer for the records, talking to the insurance companies, dealing with customer payments, and keeping a well organized environment at all times.

Accomplishments: I learned a lot from this job, this job taught me to be very organized, i performed excellent customer service, and documented everything accurately on the computer without a problem. I accomplished a lot here.

Cashier/server (08/18/2009 – 03/27/2010)

Worked in the mall threw out Christmas season and black Friday, i served people from all over the world, and also did the sampling which includes advertising there foods and convincing people to eat at our place.

Last Employer: Jorge Cruz

Contact Person: 305-323-7595

Responsibilities: Talking to the customers advertising the menu in both English and Spanish, serving the sodas fast, keeping everything clean and organized at all times, making the line move fast, and effectively charging them with great customer service.

Accomplishments: Every customer was attended quickly and got what they wanted, they left happy and with food in there hands. My post was always clean and organized, and i was able to understand many people from around the world. I am a fast and very hard worker.

Cashier (03/30/2010 – Present)

Talking to every customer asking about different cards, while charging them and taking the alarms off the products, also convincing them to apply for the cards if they don't have them, and keeping a very clean working environment.

Last Employer: Jorge Penaranda

Contact Person: 786-512-3629

Responsibilities: Asking every customer if they have the credit cards, scanning the products and taking the alarms off, making sure they found everything they were looking for, assisting them other wise, with excellent customer service at all times, also keeping everything clean and organized.

Accomplishments: Every customer left happy, if they had a problem i was able to solve it. I learned how to use the system fast and effectively, I also convinced many people apply for the credit cards.

Establishment: John A. Ferguson

Degree: High School Diploma

Education Period: 08/11/2005 - 07/23/2009

Speciality: Certified in Allied Health Aid, Fisrt Aid, and Pharmacy Assistance

Average Grade: 3.0

Details: Ferguson was a great school, we had an academy program in which i was involved with; the Biomedical academy. In the Biomedical academy i learned a lot, the teachers were great. I was also very good in sports i ran Cross-country and Track for 3 years on a state qualifying team, played Soccer for 2 years. High School was great!