Jason Atwell
------------------------------------------------------------------------------------------------Objective
To be employed in a food service position where I can employ my strengths in customer service. I am highly organized and focus on the details as the have the most effect in a customer service profession
Work Experience
Data Support representative (07/09/2007 – 02/20/2011)
Work in a call center environment assisting wireless customers with internet and email issues with wireless devices such as laptop aircards and smartphones.
Last Employer: Convergys
Contact Person: Shane Peach
Responsibilities: Assisting with troubleshooting data related issues such as internet connectivity and email issues. Focus on some other data related issues such as gps and wireless router devices. Basic handling of billing related issues such as billing disputes, adjustments/credits and refunds
Customer service representative (09/11/2005 – 07/15/2007)
Working in customer care troubleshooting billing concerns such as payments and adjustments. Basic troubleshooting for wireless phone issues related to internet, text messaging, phone calls and voicemail.
Last Employer: Convergys
Responsibilities: Working in customer care troubleshooting billing concerns such as payments and adjustments. Basic troubleshooting for wireless phone issues related to internet, text messaging, phone calls and voicemail.
Warranty exchange representative (08/08/2011 – 09/11/2011)
processing exchanges for wireless devices with functionality and defect issues based on manufacturer warranty guidelines
Last Employer: Convergys
Responsibilities: processing exchanges for wireless devices with functionality and defect issues based on manufacturer warranty guidelines
Store clerk/coffee shop worker (01/09/2011 – 08/08/2011)
Stocking shelves, waiting on customers, generating order lists, placing orders, day and week end reports to submit to head office, bank deposit drops, creating deposits for head office
Last Employer: Needs Convenience Store/Robins Donuts
Responsibilities: Stocking shelves, waiting on customers, generating order lists, placing orders, day and week end reports to submit to head office, bank deposit drops, creating deposits for head office
Education
Establishment: Saint Mary's University
Degree: Bachelor Of Arts
Speciality: still working towards degree
Average Grade: B
Details: still working towards my degree
Skills
organized, detail oriented, team player, can handle tasks in a group or individualized setting as required, balancing of company policy and responsibility to the customer
Computer Skills: Microsoft word, powerpoint, excel, email, limited working knowledge of Mac OS
Interests
Some sports - soccer, ultimate frisbee. Dancing, reading, yoga, working out, outdoor activities such as camping, hiking, theatre, musicals,