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Jason Atwell

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Objective

To be employed in a food service position where I can employ my strengths in customer service. I am highly organized and focus on the details as the have the most effect in a customer service profession 


Work Experience

Data Support representative  (07/09/2007 – 02/20/2011)

Work in a call center environment assisting wireless customers with internet and email issues with wireless devices such as laptop aircards and smartphones.

Last Employer: Convergys

Contact Person: Shane Peach

Responsibilities: Assisting with troubleshooting data related issues such as internet connectivity and email issues. Focus on some other data related issues such as gps and wireless router devices. Basic handling of billing related issues such as billing disputes, adjustments/credits and refunds

Customer service representative  (09/11/2005 – 07/15/2007)

Working in customer care troubleshooting billing concerns such as payments and adjustments. Basic troubleshooting for wireless phone issues related to internet, text messaging, phone calls and voicemail.

Last Employer: Convergys

Responsibilities: Working in customer care troubleshooting billing concerns such as payments and adjustments. Basic troubleshooting for wireless phone issues related to internet, text messaging, phone calls and voicemail.

Warranty exchange representative  (08/08/2011 – 09/11/2011)

processing exchanges for wireless devices with functionality and defect issues based on manufacturer warranty guidelines

Last Employer: Convergys

Responsibilities: processing exchanges for wireless devices with functionality and defect issues based on manufacturer warranty guidelines

Store clerk/coffee shop worker  (01/09/2011 – 08/08/2011)

Stocking shelves, waiting on customers, generating order lists, placing orders, day and week end reports to submit to head office, bank deposit drops, creating deposits for head office

Last Employer: Needs Convenience Store/Robins Donuts

Responsibilities: Stocking shelves, waiting on customers, generating order lists, placing orders, day and week end reports to submit to head office, bank deposit drops, creating deposits for head office

Education

Establishment: Saint Mary's University

Degree: Bachelor Of Arts

Speciality: still working towards degree

Average Grade: B

Details: still working towards my degree

Skills

organized, detail oriented, team player, can handle tasks in a group or individualized setting as required, balancing of company policy and responsibility to the customer

Computer Skills: Microsoft word, powerpoint, excel, email, limited working knowledge of Mac OS

Interests

Some sports - soccer, ultimate frisbee. Dancing, reading, yoga, working out, outdoor activities such as camping, hiking, theatre, musicals,