All form fields are required.

Juanita Walker

------------------------------------------------------------------------------------------------
814 Kearney pl, virginia beach, va, 23462, United States

(C) 4789972025,

Objective

To obtain a position within the company/department providing exceptional  customer service, as well as being the customers advocate while remaining proffessional and ethical at all times.


Work Experience

Insurance Agent/Auto Service (02/23/2004 – Present)

6+years

Last Employer: GEICO

Contact Person: 4782644000

Responsibilities: Customer Advocate , servicing customers policies and insurance needs. Coaching newly hired agents, while in training and transition. Assisting customers while being knowledgable about GEICO products.

Accomplishments: Promoted to grade 63 in 2009 Promoted to Coach/Lead Agent in Fredburg office in 2008 Completed GEICO GREAT COMMUNICATOR SERIES program which includes: Listening Skills, Writing Skills, Presentation Skills, etc YTD perfomance 3.85 YTD dependability 98.%

Education

Establishment: Northern Virginia Community College

Degree: Bachelors

Education Period: 08/11/2008 - 12/10/2010

Speciality: Psychology

Average Grade: 2.8

Details: Currently Majoring in Psychology to obtain Bachelors, plan is to graduate by beginning of 2012

Skills

*Knowledgable about State Insurance Gudelines *Ability to Multi-task well under pressure in a changing environment while mainting ethical and proffessional excellence *Can work well with and w/o others *Dependable

Computer Skills: *40+wpm * Knowledgable inMicrosoft Excel, Spreadsheet, PowerPoint

Additional Information

Research Projects: Retention Project Moveup/Move down Project

Conferences or Courses: Listening Skills Writing Skills I and II Presentation Skills Diversity Colors Change Management

Interests

*Reading

*Writing

Family Activites: GOing to the Park, Movies, Playing Volleyball