Juanita Walker
------------------------------------------------------------------------------------------------(C) 4789972025,
Objective
To obtain a position within the company/department providing exceptional customer service, as well as being the customers advocate while remaining proffessional and ethical at all times.
Work Experience
Insurance Agent/Auto Service (02/23/2004 – Present)
6+years
Last Employer: GEICO
Contact Person: 4782644000
Responsibilities: Customer Advocate , servicing customers policies and insurance needs. Coaching newly hired agents, while in training and transition. Assisting customers while being knowledgable about GEICO products.
Accomplishments: Promoted to grade 63 in 2009 Promoted to Coach/Lead Agent in Fredburg office in 2008 Completed GEICO GREAT COMMUNICATOR SERIES program which includes: Listening Skills, Writing Skills, Presentation Skills, etc YTD perfomance 3.85 YTD dependability 98.%
Education
Establishment: Northern Virginia Community College
Degree: Bachelors
Education Period: 08/11/2008 - 12/10/2010
Speciality: Psychology
Average Grade: 2.8
Details: Currently Majoring in Psychology to obtain Bachelors, plan is to graduate by beginning of 2012
Skills
*Knowledgable about State Insurance Gudelines *Ability to Multi-task well under pressure in a changing environment while mainting ethical and proffessional excellence *Can work well with and w/o others *Dependable
Computer Skills: *40+wpm * Knowledgable inMicrosoft Excel, Spreadsheet, PowerPoint
Additional Information
Research Projects: Retention Project Moveup/Move down Project
Conferences or Courses: Listening Skills Writing Skills I and II Presentation Skills Diversity Colors Change Management
Interests
*Reading
*Writing
Family Activites: GOing to the Park, Movies, Playing Volleyball