Julia Norman

Server/Shift Lead/Trainer (08/07/2007 – 05/14/2010)

Customer Service FOH Certified Trainer FOH Supervising flow of business on the floor. Liaison between hourly and managerial staff during all scheduled floor shifts.

Last Employer: DAVE AND BUSTERS. Ontario, CA.

Contact Person: Jeff Dunn/(909)987-1557

Responsibilities: Assign running and closing side work. Assign staff to individual floor sections. Aid service support. Assume managerial tasks when appointed. Conduct safety meetings. Ensure new staff is 100% knowledgeable of policy and procedures. Conduct training classes.

Accomplishments: Received awards for highest sales for server staff three years in a row. received rising star award within first six months. Appointed Shift Lead in ten months. Completed certification to become certified trainer after 14 months. Completed first phase of S.T.A.R. program to promote to managerial staff.

Clerical Administrator (05/02/2005 – 06/08/2007)

Prior military experience. Entry level clerk position with SBPD.

Last Employer: Solomon Bible College. San Bernardino, CA.

Contact Person: Yvonne Everette/(909)885-7655

Responsibilities: Administering daily tasks to all clerical staff. Ensuring financial reports are current and filed properly. Ensure staff time sheets are correct and kept up to date. Update and keep inventory logs for all material provided by school. Order and re-stock all need materials. Supervise all daily operations of administration staff.

Accomplishments: promoted from clerk to administrator after one year. developed and sustained fully functional database for all information used by clerical staff. implemented faster and efficiant filing system to boost productivity of clerical staff.

Sever/Cocktail (02/11/2003 – 12/31/2004)

related..

Last Employer: Jack Binion's Steak House (Horseshoe Casino). Shreveport, LA.

Contact Person: Steffani Miller/(318) 895-0711

Responsibilities: provide excellent fine dining experience for all guests. Ensure table assistant follow all procedures of fine dining. prompt friendly service. uphold expo. to proper food presentation. Present excellent table maintenance and adhere to proper table maintenance procedures.

Accomplishments: promoted from gambling table cocktail to table assistant in 90 days. promoted to table concierge after 8 months.

Server (01/23/2002 – 01/10/2003)

related...

Last Employer: OutBack Steak House. Bossier City, LA.

Contact Person: Paul Wright/(318) 742-2400

Responsibilities: Completing server duties such as running side work. Taking food and beverage requests. pre-staging tables with condiments taking to-go requests. maintaining a clean table section. assisting others and service support by running food requests or busing tables.

Server/Bartender/Bar Manager (03/18/2001 – 02/07/2003)

related..

Last Employer: El Chico Tex-Mex Restuarant. Bossier City,LA.

Contact Person: Mary Alverado/(318) 742-4685

Responsibilities: server related tasks. maintain bar equipment and inventory Write Bar Schedules for bar staff. Prompt and accurate bar service. maintain awareness of bar area and up hold proper alcohol service standards.

Accomplishments: promoted to bar staff after a year. promoted to bar Manager after just six months on bar staff.

Establishment: U.S.A.F.

Education Period: 06/01/2000 - 09/22/2000

Speciality: Emergency Madical Technician

Average Grade: completed

Establishment: U.S.A.F.

Education Period: 12/18/2000 - 02/26/2010

Speciality: Medical Administration

Average Grade: completed