Katie Tebbutt
------------------------------------------------------------------------------------------------(H) (905) 821-9898, (C) (416) 219-8104,
Objective
To obtain a position in the retail industry with a growing company that offers me the possibility of personal and professional growth in my feild and adequate hours.
To be a able to use my practiced knowledge of providing customer service, including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction.
Wide knowledge of principles and methods for showing, promoting, and selling products.
strong interpersonal skills and abilities. To be able to use my great strengths in social atmospheres and trained customer service abilities.
Work Experience
Chashier/Waitress (06/04/2010 – Present)
checking with customers to ensure that they are enjoying their meals and take action to correct any problems, escorting customers to their tables, explaining how various menu items are prepared, describing ingredients and cooking methods, informing customers of daily specials, preparing checks, presenting menus to patrons and answering questions, making recommendations upon request. ???Active in removing dishes and glasses from tables or counters and taking them to kitchen for cleaning, serving food and beverages to patrons, preparing and serving specialty dishes at tables as required, and stocking service areas with supplies such as coffee, food, tableware, and linens.Taking orders for customers, preparing and packaging food items in the store for takeout, and preparing and serving to dine ins. Answering any question from customers about the food, resturaunt or anything need be. Succesful at making customers feel at home and the need to come back to a welcoming place.
Last Employer: Queens Fish and Chips
Accomplishments: Continued employment
Cashier
Cashier, cleaner, dishwasher, organization, occasional inventory.
Last Employer: Mary Browns Fried Chicken
Responsibilities: I worked as the cashier, cleaner, dishwasher, i also did the occastional inventory and organized the store.
Accomplishments: Kept a good relationship with all of the customers and workers there.
Cosmetician (12/01/2013 – 01/30/2013)
Worked as a cosmetics counter worker. -counted till - gave consultations -Made announcements -did returns - responded to customer complaints and needs - displayed thoroughand learned knowledge of products - was able to give thorough and sound advice CUSTOMER SERVICE
Last Employer: Shoppers Drug Mart- Streetsville
Contact Person: Karen Moyle:
Responsibilities: Managing the cosmetics floor. Keeping cosmetics clean Preventing shoplifters Selling and Returning product Making announcements Tracking sales Calculating sales targets Consulations, (Skin and Cosmetics) Customer Satisfaction
Education
Degree: Grade 11
Average Grade: 78 Percent
Skills
•Extensive knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. •Wide knowledge of principles and methods for showing, promoting, and selling products or services, marketing strategy and tactics, product demonstration, and sales techniques. •Strong communication and interpersonal skills and abilities. Interpersonal skills Teamwork skills Sales techniques Charisma Initiative Determination
Computer Skills: HTML
Foreign Language Skills: French emmersion Some spanish
Additional Information
Research Projects: Research of human behavior and sales techniques done a year ago.
Conferences or Courses: Arts and Social sciences also going through a media arts class 4 Cooking courses
Interests
My hobbies include, art (sketiching,painting,portraits) Photography (mostly human portraits) Watching Movies and quality tv series.