Kim Nero
------------------------------------------------------------------------------------------------(C) 813-458-0873,
Objective
I am a friendly loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the telecommunication industry.I love to learn and I am always up to a challenge whatever the situation. I get along well with others, while working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Work Experience
Customer Service Retention Rep (04/02/2007 – Present)
Last Employer: Verizon Wireless
Contact Person: Al Calzacordo 813-352-3232
Responsibilities: Responsibilities include performing complex administrative duties, closing reports, performing audits, collections, billing accounts, receivables, various forms of troubling, setting up new accounts and scheduling. Other responsibilities include designing compiling generating and instructing reports using PC as well as several of software packages. Also acting as an information source on division policies and procedures. Maintaining and processing expense accounts and assisting resources with record keeping. Performed special project on as needed basis.
Assistant Manager (05/01/2003 – 07/15/2005)
Experience in handling highly confidential information and documents. Setting up and maintaining a complex filing database to track important documents. Managing monthly, quarterly and annual data. Working directly with management in collecting complex and sensitive information. Managing sensitive calls from other agencies. Coordinating schedules calls, from different workgroups in various locations nationally. Proven ability to be tactful, diplomatic and able to exercise good judgment independent of close guidance.
Last Employer: Fairfiled Properties
Contact Person: Tracy O'May
Responsibilities: Knowledge of the regulations, practices, procedures, statutes and functions of the executive office and town, knowledge of modern office practices, procedures, equipment, business English, grammar, spelling and arithmetic; knowledge of principles of office management; ability to plan, assign, supervise work of clerical staff; ability to compose clear, wellorganized and grammatically correct communications; ability to plan and devise office procedures to perform clerical operations without direct supervision; ability to establish and maintain effective working relationships with associates; ability to work independently on administrative tasks and to make decision in accordance with rules, regulations, departmental policies, practices and procedures; ability to follow complex instructions; proficiency in the use of a key board and ability to operate all types of office equipment. Performed showing of apartments and making request on tenant's questions and concerns on the property.
Education
Establishment: Cal State Hayward
Degree: Bachelor of Arts
Education Period: 06/01/1989 - 04/01/1992
Speciality: Business
Average Grade: 3.0
Skills
Organizes and coordinates the operation of an office overseeing and managing the provisioning , equipment and services that enable the staff to perform their jobs effectively. Establishes and communicates procedures used in day-to-day operations and makes revisions as appropriate. This includes processing departmental expenses and limited budget oversight
Computer Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Adobe Photo shop, Yardi, Rent Roll,
Foreign Language Skills: Currently learning Spanish
Interests
My interests outside my professional life include volunteer organizations that help the underpriviledged in my area. I currently feed the homeless every thusday with other volunteers.