Kumyae Renfro
Address: 4620 Reagan
City: Beaumont
State: TX
Zip: 77706
Country: United States
objective
To obtain a position within the company where I can maximize my management skills, quality assurance, and training experience. This position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Work Experience
Quality Specialist (06/08/2008 – Present)
Last Employer: Sitel
Contact Person: Janet Diaz/ 4093658361
Responsibilities: Develop, implement, communicate, and maintain a quality plan to bring the company's quality policies into compliance with the requirements. Establishing standards of service for the customer and/or client. Monitor calls to ensure that all company's needs are met. To interact with the agents and teach them how to provide world-class customer service.
Accomplishments: Has received numerous customer kudos/recognition within the past year. Have received various awards for the best customer service.
Customer Service Representative (05/26/2005 – 09/19/2008)
Last Employer: Academy Sports & Outdoors
Contact Person: Jeff Woods
Responsibilities: Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
Education
Establishment: Lamar University
Degree: Education
Average Grade: 2.5 GPA
Skills
Exceptional listener and communicator who effectively conveys information verbally and in writing. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
Computer Skills: Computer-literate performer with extensive software proficiency covering wide variety of applications such as Word, Excel, and Powerpoint.