Lateefia Smith
------------------------------------------------------------------------------------------------(H) 214-924-1603, (C) 214-924-1603,
Objective
Seeking a entry-level position for customer service to establish my career and to help expand the company to the best of my ability.
Work Experience
Tax Preparer (10/24/2011 – 04/18/2011)
Customer Service
Last Employer: Liberty Tax
Contact Person: Jason Polnasek
Responsibilities: gather client information and data entry, submitting legal documents to IRS, answer telephones, schedule appointments and accept inbound and outbound calls, disburse monies and checks to clients
Accomplishments: Achieved goals and over and beyond by excelling the most tax returns thatn other co-workers in store. Acknowleged by the owner for success. I was able to obtain excellent information in this field.
Education
Establishment: Level I Certification
Degree: Entry Level Certification
Education Period: 10/19/2010 - 12/31/2011
Speciality: Certified State of Texas
Details: Going to obtain level II and III in spring of 2012
Skills
Computer knowledge, Customer Service, and Communications
Computer Skills: WP, Microsoft, 10 key, Outlook 2003
Additional Information
Certifications or Licensures: Level I Certifications Food Handlers Certification
Interests
My activities that i enjoy outside of the office is all familiy oriented. I enjoy church functions, cooking, and reading. I am a sponsor for my community church organization for our youth. I take part in the city programs as well, such as: clothing and feeding the needy and donating items for the less fortunate. I also research topics and other things that I can help the community.