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Latoya Stewart

 

Address: 3157 FM 2251

City: Lufkin

State: Texas

Zip: 75904

Country: United States

 
Phone: 936-414-5719
Cell: 936-414-5719
 
My status
 

objective

To secure a community and social services position leveraging strong customer service and problem solving skills while utilizing over 10 years of customer service experience and 4 years of medical auditing and billing experience.

 

Work Experience

Medical Billing and Collections (05/14/2009 – Present)

2 Years of Medical Billing, Accounts Receivable, Marketing and over 10 years of customer service, problem solving and meeting projected sales goals

Last Employer: Craniofacial Pain and Sleep Dentistry

Contact Person: 936-634-1333/Cheryl Malone or Glenda Casey

Responsibilities: Audit and Collect on current and past accounts for the office of Craniofacial and Sleep Dentistry. Software used are Medisoft for billing, posting, and setting patient schedules. Spreadsheets and business communications are done using Microsoft Word and Excel.

Accomplishments: Successfully assisted in researching and providing documentation in the form of excel spreadsheet which challenged recoupments from a well known insurance provider saving my employer over $200,000 dollars.

Patient Program Assistant (06/11/2007 – 01/02/2008)

Medical Billing, 10 years of customer service experience, Certified Pharmacy Technician with 4 years of experience, 2 years of General Office experience

Last Employer: Angelina County and Cities Health District

Contact Person: Mary Baird/936-632-1139

Responsibilities: Prepare medications under the direction of a pharmacist. May measure, mix, and count out, label, and record amounts and dosages of medications. Maintain proper storage and security conditions for drugs. Order, label, and count stock of medications, chemicals, and supplies, and enter inventory data into computer. Assisted qualifying patients without prescription drug coverage get the medicines they need through the program that is right for them Billed Bridges to Access which is a part of a patient program that required process of diagnosis codes to obtain medications for patients.

Accomplishments: Built a strong consumer base and worked with low income or indigent patients to assist them in getting maintenance medications such as high blood pressure and insulin medications. Patients were able to sit and talk to me about nutrition and how it was important while taking certain medication.

Certified Pharmacy Technican (11/08/2004 – 05/08/2006)

Training in pharmacy at Memorial Medical Hospital in Nacogdoches, TX and Kmart in Lufkin,TX ; Registered Pharmacy Technician, 10 years of customer service and cashier experience.

Last Employer: CVS Pharmacy

Contact Person: Jimmy Avera /936-634-4449

Responsibilities: Prepare medications under the direction of a pharmacist. May measure, mix, and count out, label, and record amounts and dosages of medications. Fill bottles with prescribed medications and affix labels on the bottles Order, label, and count stock of medications, chemicals, and supplies, and enter inventory data into computer. Receive and store incoming supplies, verify quantities against invoices, and inform supervisors of stock needs and shortages. Prepare and process medical insurance claim forms and records.

Accomplishments: I was able to bring in over 50 new customers to the pharmacy who moved their prescriptions and services due to assisting in providing quick and accurate customer service. I made a habit of ordering products and finding information about a product to fully assist each and every customer.

Education

Establishment: Colorado Technical University

Degree: Associate of Science

Education Period: 11/13/2006 - 08/28/2008

Speciality: Criminal Justice

Average Grade: 2.99

Establishment: University of Phoenix

Degree: Bachlor of Science

Education Period: 09/08/2008 - 11/29/2010

Speciality: Psychology

Average Grade: 2.35

Details: Current student with 3 college hours left to earning my B.S. in Psychology

Establishment: Angelina College

Degree: Certification

Education Period: 09/16/2002 - 03/31/2003

Speciality: Pharmacy Technology Program

Average Grade: 3.1

Skills

Professional Customer Service TIERS knowledge 10 key Interviewing Medical Billing Checking Eligibility Excellent Communication and Organizational Skills

Computer Skills: Microsoft Office Professional (Excel, Word, Powerpoint, Access,Outlook) 2010 Microsoft Office (Excel, Word, Outlook, Access, Powerpoint)2004, 2006 Quickbooks Medisoft Billing Software Adobe Software

Foreign Language Skills: Spanish- fair in speaking, reading, and writing the language

Additional Information

Certifications or Licensures: Certified Pharmacy Technician