Latoya Stewart
Address: 3157 FM 2251
City: Lufkin
State: Texas
Zip: 75904
Country: United States
objective
To secure a community and social services position leveraging strong customer service and problem solving skills while utilizing over 10 years of customer service experience and 4 years of medical auditing and billing experience.
Work Experience
Medical Billing and Collections (05/14/2009 – Present)
2 Years of Medical Billing, Accounts Receivable, Marketing and over 10 years of customer service, problem solving and meeting projected sales goals
Last Employer: Craniofacial Pain and Sleep Dentistry
Contact Person: 936-634-1333/Cheryl Malone or Glenda Casey
Responsibilities: Audit and Collect on current and past accounts for the office of Craniofacial and Sleep Dentistry. Software used are Medisoft for billing, posting, and setting patient schedules. Spreadsheets and business communications are done using Microsoft Word and Excel.
Accomplishments: Successfully assisted in researching and providing documentation in the form of excel spreadsheet which challenged recoupments from a well known insurance provider saving my employer over $200,000 dollars.
Patient Program Assistant (06/11/2007 – 01/02/2008)
Medical Billing, 10 years of customer service experience, Certified Pharmacy Technician with 4 years of experience, 2 years of General Office experience
Last Employer: Angelina County and Cities Health District
Contact Person: Mary Baird/936-632-1139
Responsibilities: Prepare medications under the direction of a pharmacist. May measure, mix, and count out, label, and record amounts and dosages of medications. Maintain proper storage and security conditions for drugs. Order, label, and count stock of medications, chemicals, and supplies, and enter inventory data into computer. Assisted qualifying patients without prescription drug coverage get the medicines they need through the program that is right for them Billed Bridges to Access which is a part of a patient program that required process of diagnosis codes to obtain medications for patients.
Accomplishments: Built a strong consumer base and worked with low income or indigent patients to assist them in getting maintenance medications such as high blood pressure and insulin medications. Patients were able to sit and talk to me about nutrition and how it was important while taking certain medication.
Certified Pharmacy Technican (11/08/2004 – 05/08/2006)
Training in pharmacy at Memorial Medical Hospital in Nacogdoches, TX and Kmart in Lufkin,TX ; Registered Pharmacy Technician, 10 years of customer service and cashier experience.
Last Employer: CVS Pharmacy
Contact Person: Jimmy Avera /936-634-4449
Responsibilities: Prepare medications under the direction of a pharmacist. May measure, mix, and count out, label, and record amounts and dosages of medications. Fill bottles with prescribed medications and affix labels on the bottles Order, label, and count stock of medications, chemicals, and supplies, and enter inventory data into computer. Receive and store incoming supplies, verify quantities against invoices, and inform supervisors of stock needs and shortages. Prepare and process medical insurance claim forms and records.
Accomplishments: I was able to bring in over 50 new customers to the pharmacy who moved their prescriptions and services due to assisting in providing quick and accurate customer service. I made a habit of ordering products and finding information about a product to fully assist each and every customer.
Education
Establishment: Colorado Technical University
Degree: Associate of Science
Education Period: 11/13/2006 - 08/28/2008
Speciality: Criminal Justice
Average Grade: 2.99
Establishment: University of Phoenix
Degree: Bachlor of Science
Education Period: 09/08/2008 - 11/29/2010
Speciality: Psychology
Average Grade: 2.35
Details: Current student with 3 college hours left to earning my B.S. in Psychology
Establishment: Angelina College
Degree: Certification
Education Period: 09/16/2002 - 03/31/2003
Speciality: Pharmacy Technology Program
Average Grade: 3.1
Skills
Professional Customer Service TIERS knowledge 10 key Interviewing Medical Billing Checking Eligibility Excellent Communication and Organizational Skills
Computer Skills: Microsoft Office Professional (Excel, Word, Powerpoint, Access,Outlook) 2010 Microsoft Office (Excel, Word, Outlook, Access, Powerpoint)2004, 2006 Quickbooks Medisoft Billing Software Adobe Software
Foreign Language Skills: Spanish- fair in speaking, reading, and writing the language
Additional Information
Certifications or Licensures: Certified Pharmacy Technician