Leslie Hartje
------------------------------------------------------------------------------------------------Objective
Seeking position in a professional office environment that will benefit my customer service skills, ability to multi-task and put my interpersonal relationship skills to good use.
Work Experience
Group Sales Manager (10/07/1996 – 09/11/1998)
Maintained entire sales floor for merchandise presentation and floor moves. Maintained high standards during store remodel and moving department from one end of store to the other.
Last Employer: Macy's West, Stockton, Ca
Contact Person: Kent Duncan, 209-477-3333
Responsibilities: Lead a team of 15 associates in Housewares and China Department. Maintained staffing, hiring, shrinkage control, safety control and providing customer service. Lead store meetings.
Accomplishments: 1997 Manager of The Year - for achieving the best numbers in all categories out of my peers, all Group Sales Managers in the store. Represented Macy's at a job fair at Delta College looking for new hires
Senior Personal Banker (09/14/1998 – Present)
Open new accounts ( including checking, savings, CD, credit cards and online banking) and assist customers with relationship reviews and account questions as necessary. Initiates teleservicing calls on leads, referrals, new account follow-up and other prospecting opportunities. Refers prospects to specifics sales areas appropriate for Mortgage Loans and Brokerage. Originate consumer loan applications for home equity line/loan of credit and all follow-up. Assist customer with safe deposit set-up. Open and Close Banking Center.
Last Employer: Bank Of America, Livermore, Ca
Contact Person: Diana Lewis, 925-245-4280
Accomplishments: Exceed customer expectations in building relationships as an officer of the bank. Built a strong customer base which has lead to repeat/referral business. Meet goals on a regular basis. Consistently receive a quarterly incentive bonus.
Education
Establishment: Iowa State University, Ames, Ia
Degree: Bachelor of Science, Textiles and Clothing/ Fashion Merchandising
Education Period: 09/07/1976 - 05/23/1981
Skills
Knowledge of basic office equipment. Alphabetical, numerical, and filing systems. Correct English usage including spelling, grammar, punctuation and basic math. Maintain oral and written instruction with accuracy and speed and minimal supervision. Maintains a high level of confidentiality.
Computer Skills: Use of alpha/numeric keyboard with accuracy. PC software, Windows, Word, Outlook
Interests
I enjory Travel. Going to Hawaii every other year is usually a must. Classical Music such as Opera. Cooking Italian food. Country Music is a favorite and I enjoy putting together scrapbooks. Scrapbooking is one of my favorite hobbies in my spare time.