Lisa Osmachenko
Address: 1-810 Bayview Drive.
City: Woodlawn
State: Ont.
Country: Canada
objective
Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with proven ability to establish rapport with clients. Motivated customer service representative with over 3 years retail experience in a past-paced environment.
Work Experience
Customer service Representing (09/02/2008 – 06/30/2010)
Directed calls to appropriate individuals and departments. Developed reputation as an efficient service provider with high levels of accuracy.
Last Employer: Davis
Contact Person: 613-683-1110
Responsibilities: Provided customer service for an average of 60-80 calls per day, answering customer inquiries, solving problems, and providing new product information. Guaranteed positive customer experiences and resolved all customer complaints. Directed calls to appropriate individuals and departments.
Accomplishments: Received multiple reviews acknowledging my level of dedication to excellent customer service. Provided an elevated customer experience to generate a loyal clientele.
Customer service, Cashier, drive thru (08/09/2007 – 08/29/2008)
make coffee,handling cash, order taking in a timely manner.
Last Employer: Tim Hortins
Contact Person: 613-824-1901
Responsibilities: Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Cross-trained and provided back-up for other customer service representatives when needed.
Accomplishments: Maintained positive attitude to make customer's feel comfortable in comming back and make their experiences at Tim hortins memorable and pleasant.
Customer Service Representive (11/01/2006 – 03/30/2007)
Directed calls to appropriate individuals and departments. Developed reputation as an efficient service provider with high levels of accuracy.
Last Employer: Sitel
Contact Person: Sitel corp.
Responsibilities: Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Guaranteed positive customer experiences and resolved all customer complaints. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Accomplishments: Implemented new processes and systems for improving customer service satisfaction. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. More experience upon request.
Education
Establishment: McArthur High School
Degree: Completed grade 12
Education Period: 09/07/1992 - 06/21/1996
Speciality: Specialty course- typing-computers
Average Grade: A-80%-90%
Details: I completed my grade 12 at McArthur high school, my average was 80%-90% in most of my classes. My main class i specialized in was typing-computers.
Skills
.Conflict resolution .Strong organizational skills .Creative problem solver .Developed listening skills .Proficient with handling large sums of money .Excellent communication skills .Fast learner with a wide range of practical skills .Enthusiastic developer of good relations with clients .Energetic work attitude
Computer Skills: I have aquired many computer skills from past job i have been employed with, I do know my way around a computer quite well i also pick up on new and old computer program quite fast. Data entry is one of the many computer skills i have picked up over the past years.