Mariela Perez

Front Desk Assistant (03/12/2008 – 11/25/2009)

Last Employer: Lowes Hotels

Contact Person: Antonio/407-503-3000

Responsibilities: ??? Register arriving guests, assign rooms, and check out guests at the end of their stay. ??? Keep records of room assignments and other registration-related information on computers. ??? Prepare and explain the charges, as well as process payments. ??? Give tour of resort, answer questions and customer service when problems arise.

Hosstes/Server (04/03/2006 – 03/05/2008)

Last Employer: Mimis Cafe

Contact Person: Clay/407-370-0333

Responsibilities: ??? Making sure the paying customer has a satisfactory prompt dining experience. ??? Being knowledgeable of the menu, ingredients, and how each item is prepared. ??? Knowing how to answer or fix a complaint. ??? Working well with others. ??? Performing side work tasks, and some cleaning. ??? Handling cash, checks, and credit.

Customer Services/Stockroom (07/14/2003 – 01/19/2005)

Last Employer: Ross Department Store

Contact Person: Jose/407-816-1246

Responsibilities: ???Providing friendly, knowledgeable and professional service as well as assisting customers. ??? Check-in and unloading of freight, stocking merchandise on shelves. ??? Providing outstanding customer service by effectively engaging customers, identifying their needs, and offering the best solution to successfully close a sale. ??? Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. ??? Answer the phone promptly and courteously and direct calls to the appropriate party. ??? Ensure that the store is clean and organized and all pricing signage is in order.

Establishment: Reading High School

Degree: Diploma

Education Period: 11/30/-1 - 06/18/2003

Establishment: Lincoln Technical Institude

Degree: AA