Megan Gonzalez Mazzone
------------------------------------------------------------------------------------------------(C) 843-247-1954,
Objective
I'm a dedicated individual who has a great deal of ambition. Although, I have extensive experience in the hospitality industry, I'm a very fast learner and I'm always up for a new challenge. I'm currently seeking a position where I can develop and excel while giving my best to an employer.
Work Experience
Bridal/Non Bridal Consultant/Customer Service Representive (12/01/2003 – 04/01/2004)
Experience in customer service and listening skills. A genuine love of working with people. Product knowledge , multi-tasking, communication and organizational skills.
Last Employer: David's Bridal Freehold, NJ
Contact Person: 732-780-9666
Responsibilities: Developed advanced product knowledge of home store merchandise, selling, communication and follow up skills. Provided the highest level of customer service by demonstrating advanced product knowledge and listening to what the customers needs were. Received and placed telephone calls. Maintained solid costumer service relationships by handling their questions and concerns with speed and professionalism. Performed data entry Researched and trouble shoot customer service problems.
Front Desk/Sales Coordinator (09/17/2007 – Present)
Experienced in customer service, sales and tourism. Portrays a professional attitude. Has organizational, and administrative skills. Very knowledgeable of the local area.
Last Employer: Hilton Garden Inn Hilton Head Island, South Carolina
Contact Person: (843)837-8111
Responsibilities: Knowledge in OnQ, Micros, M3 Acknowledge, and Sales Pro. Serves as the lead customer service contact for members at the front desk, including: Answering questions welcoming and assisting guests upon arrival and departure, handles guests concerns, as well as making referrals. Assisting also with the check in and check out of groups and tours. Answering multi line phones, and making numerous reservations daily. In charge of accounts recieveable and accounts payable, also posting any payments to our direct bill accounts. Data Entry that includes rolling over daily reports to our corporate office efficiently. Placing food orders for the kitchen. Assisting in Sales by making room blocks and insuring the charge routing is set up properly.
Accomplishments: Nominated for the "Spirit of the Garden" Award. Employee of the Quarter
Education
Establishment: Somerset School of Massage Therapy
Degree: Certified Massage Thereapist
Education Period: 09/01/2003 - 09/30/2004
Details: Completed 500 clinical hours.
Skills
Computer Skills: OnQ and Sales Pro. M3 Acknowledge. Micros Food and Beverage Management System. Microsoft Word, Excel, and PowerPoint.
Additional Information
Honors: Nomination of the "Spirit of the Garden" Award. Recieved Employee of the Quarter.
Certifications or Licensures: Certifications in Hilton's Front Desk, Sales Management, SALT Score, Property Management, and Hilton Honors CRM training. Serve Safe Certifited. Was certificated in CPR and First Aid
Interests
Volunteer at CODA
Highly involded with my commnuity church, and fundraising for any missionary needs.