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Megan Dupree

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4431 Ellsworth Pl, Gary, IN, 46408, United States

(C) 219-398-8602,

Objective

Obtaining a management postion that will allow me to grow both personally and professionally is my objective. Pursuing a Business Management degree has allowed me to begin to think outside the box and seek more information in an effort to solve problems in a more enlightened manner. Being challenged to discover innovative solutions to all problems is a driving force in my education and professional endeavors and challenges me to strive for excellence.

 

 


Work Experience

Supervisor (10/08/2010 – Present)

Extensive Management experience in customer service training and production. Human Resource experience and related areas. Responsible for the running of a 200 seat Telecommunications Call Center in addition to a support staff of 20 .

Last Employer: Americall Teleperformance

Contact Person: Joe Bergquist/219-947-8412

Responsibilities: Responsible for the quality and production of 20-25 Customer Service Representatives representing Fortune 500 and Banking Companies throughout the world.

Accomplishments: Maintaining production, quality and attendance standards consistently. Earning max bonus potential due to above average performance.

Shift Manger/Asst Call Center Mgr/Call Center Mgr (12/13/1999 – 07/15/2009)

same as previously stated

Last Employer: Americall Teleperformance

Contact Person: Renee Kuczwara/219-613-6265

Responsibilities: Responsible for the quality and production of 150-200 Customer Service Representatives as well as 8-10 supervisors representing Fortune 500 and Banking Companies throughout the world.

Accomplishments: Was promoted to a supervisor within 2 months of employment and to Management within 9 months. Consistently receiving bonus for above average performance.

Education

Establishment: Indiana University South Bend

Degree: Business Management

Details: Currently attending

Skills

Efficient in standard Business Management and Human Resource protocol. Excellent people and customer relation skills. Can follow and maintain budgets while achieving profitability margins.

Computer Skills: Profficient in Microsoft Office, Word, Excell and Access.