Melissa Hoath

Drive-Thru/Front Person (05/01/2006 – 06/26/2007)

Gaining customer satisfaction and keeping things neat and well organized in the store.

Last Employer: McDonalds North.

Contact Person: -

Responsibilities: Cash handling Working with others. fulfilling customer needs.

Accomplishments: Learning valuable communication skills while order takeing. Understand customers needs and wants and being a friendly and positive employee.

Sears Call Center (06/26/2007 – 09/28/2007)

Taking customer orders Data Entry Making sure they know where their product is.

Last Employer: Sears Canada

Contact Person: -

Responsibilities: Selling Sears products to long-time and new customers.

Accomplishments: Speaking more clearly and being more understandable when speaking over the telephone.

XentelDM Call Center (12/01/2007 – 05/26/2007)

Data Entry Memorization of scripts

Last Employer: XentelDM

Contact Person: -

Responsibilities: Collection donations for Charity's around the world.

Accomplishments: Feeling good that the Charity is receiving help from around Canada.

Drive-Thru Front Person (05/23/2008 – Present)

Learning more patience when dealing with some customers (Example: A customer that has very little English.) I take time with that customer point things out that I need to, and make sure they get what they ordered.

Last Employer: Dairy Queen Canada ( Darren Anaka )

Contact Person: 525-3000

Responsibilities: Taking customer orders in drive-thru Making sure product is handed out to customers on time with the product being in good condition and the right temp.

Accomplishments: In dealing with customers and overall cleanliness of the store I was able to learn how to cook, prep food and make product faster.

SCHOOL WORK EXPIRIENCE: City Hall Utility Billing  (05/21/2007 – 06/14/2007)

Working at City Hall in the Utility Billing department for work experience. The Date above is off, but it was a few weeks.

Last Employer: Debby Leibel (She was the one I was working with)

Contact Person: -

Responsibilities: Data Entry Filing service orders location of customers Sending out water bill information Went out and saw the meter readings

Accomplishments: I enjoyed the time I spent there. I was helpful and friendly and always on time. I opened up to everyone right away. I also enjoyed working on the computers. It bettered my computer skills and learning programs I've never touched before

Establishment: Completion of High School

Education Period: 09/01/2003 - 06/26/2007

Speciality: -

Average Grade: Grade 12