Michael Miller
Address: 73 Hiawatha Dr
City: Brightwaters
State: Ny
Zip: 11718
Country: United States
objective
To utilize my experience and expertise to achieve company goals and objectives, while learning and challenging myself to become better within company parameters.
Work Experience
Server/Waiter (04/05/2012 – Present)
Customer service, multitasking in fast paced environment, maintaining guest satisfaction, and upselling drinks and add ons
Last Employer: T.G.I. Fridays
Contact Person: Faryn Weinstein : 516-797-4687
Responsibilities: Maintaining customer service standards. multitasking in fast paced environment. Keeping up with assigned side work while helping others when needed. Demonstrating excellent guest relations.
Accomplishments: Consistent high per person average. Various pins for Top Sales, /Team player
Sales Mentor (01/25/2010 – 07/08/2011)
Helping other in sale closing skills, Maintaining a team sales quota, handling customer accounts : assisted with billing and user issues. Also performed device troubleshooting.
Last Employer: Convergys/Att
Contact Person: Trina Braegger Cedar City Ut
Responsibilities: Assisted att customers with all aspects of account handling. I also assisted with sales productivity and mentoring for sales. Helped with problem calls as i was also a resolutions mgr when needed.
Accomplishments: Helped assigned teams win various prize and awards via sales competition weekly and monthly.
Pest Control Tech (05/11/2011 – 06/18/2012)
Problem Solving, Report Management, Client Retention. Running daily driving route,
Last Employer: Green Pest Services
Contact Person: Max Tran : Plainview Ny
Responsibilities: I performed scheduled preventive spraying of residential homes. I also determined treatment method for various pest problems when needed. Also helped retain customer from switching to another service when contract was up. Managed chemical usage reports on daily basis.
Server/Waiter (05/18/2009 – 11/30/2009)
Customer Service Problem Solving Multitasking in fast paced enviroment Wine service and etiquette
Last Employer: Copelands Cheesecake Bistro
Contact Person: Brad Sevin : Gm New Orleans, La
Responsibilities: Maintained company service standards and etiquette while taking food and drink orders, kept up with various side work duties, and the running of food/drinks for other servers. I also trained new hires when needed.
Cook (12/12/2008 – 01/29/2009)
Multitasking while maintaing company standards.
Last Employer: Salvo's Seafood
Contact Person: Pat Boswell : Belle Chasse,La
Responsibilities: Cooking various seafood Assisting fry cook when busy
Education
Establishment: Cedar High School
Degree: Gen Ed Diploma
Education Period: 08/22/1995 - 05/23/1998
Average Grade: 2.8
Establishment: Snow College Wildland Firefighting Academy
Degree: Firefighting Sc/190
Education Period: 06/03/2001 - 09/12/2001
Average Grade: 3.4
Establishment: Southeastern Louisiana University
Degree: Prehospital Care
Education Period: 08/24/2009 - 12/17/2009
Speciality: Cpr and defibrillator training.
Average Grade: B
Details: Emt (I) training
Skills
Quickstudy, Top sales producer, work well in fast paced environment and under pressure.
Computer Skills: Web design : hand coding webpages, Microsoft outlook and word. I also worked with excel and can type 40 words per minute. Have experience with restaurant micros system
Foreign Language Skills: Some Spanish and learning french
Additional Information
Conferences or Courses: Customer Service Etiquette Guest Management Customer Relations
Certifications or Licensures: Cpr Bartending Emt : Intermediate Cert