Michaelle Trujillo
------------------------------------------------------------------------------------------------(C) 720-495-9253,
Objective
Motivated food serving professional with 15+ years food and beverage experience in casual and fine dining.
Work Experience
Receptionist (12/02/2009 – 09/30/2010)
Last Employer: Duran
Contact Person: Jana Spanuzzi/720-962-0149
Responsibilities: Achieved high customer satisfaction for booking appointments. Consistently recognized by management for providing superior customer service. Resolved guest complaints.
Food Server~Certified Server Trainer (08/10/2007 – 06/30/2008)
Last Employer: Bubba Gump Shrimp Company
Contact Person: Miguel/303-623-4867
Responsibilities: Collaborated with other trainers to ensure the delivery of efficient, high-quality service. Consistently recognized by management for providing superior customer service. Provided coaching, mentoring, and consultation to staff to enhance staff development. Resolved guest complaints. Created repeat business by developing long-term relationships with regular customers.
Food Server (12/29/2005 – 05/16/2007)
Last Employer: Misty's Restaurant
Contact Person: Lisa McMeen/402-466-8424
Responsibilities: Food Server, cross-trained for cocktail, banquets, and bar tending. Contributed to the team to create a successful atmosphere.
Education
Establishment: Everett College
Degree: Associates
Education Period: 01/01/2003 - 05/30/2005
Speciality: Criminal Justice
Average Grade: 3.9
Details: Graduated Magna Cum Laude, Credited with the President's List for six of seven quarters. Additional training: CERT trained (Citizen Emergency Response Training) through Adams County, (NRP) National Security Response Plan, tested in National Security procedures and policies.
Skills
Advanced interpersonal skills~Relationship/team building~ Fast learning~Commitment to quality and service~Familiar with proper food and beverage handling procedures~CPR certified~Strong communication skills~Customer friendly~Excellent organization and coordinating skills~Extensive cash management experience~Training staff~Problem resolution