Milly Rhoads
------------------------------------------------------------------------------------------------(C) 330-324-4904,
Objective
Dedicated employee with 20+ years of experience in retail and distribution settings. Consistently achieve high customer satisfaction rankings and improvements to the bottom line.
Work Experience
Service and Sales Rep (10/18/2010 – 02/07/2011)
Customer service, cash handling, account research, sales, troubleshooting.
Last Employer: Time Warner Cable
Contact Person: Brenda Castellanetta/330-634-7890
Responsibilities: Excessive cash handling and balancing nightly records. Face to face customer service explaining billing, new products and services, as well as run diagnostics on all related equipment in customers home devices.
Dispatch/Customer Service (04/05/2010 – 10/18/2010)
Dispatch drivers, quote customer, and upsell products, data entry.
Last Employer: Panther Expedite
Contact Person: Justin Peroli/800-685-0657
Responsibilities: Disoatching drivers with special instructions for delivery, issue PO# as well as accept PO# for Bill of Ladings, enter all pertinent information for accounts payable. Worked directly with the driver mnagers.
Accomplishments: Hit all monthly sales goals since start of employment.
Domestic/International Sales Rep (11/01/2005 – 04/09/2010)
Order entry, data entry, product distribution, account management, csutomer service, cross train in AR/AP, warehouse, billing, marketing.
Last Employer: Cone Instruments, LLC
Contact Person: Tim Ulshafer/440-287-9388
Responsibilities: Domestic/International customer service and sales, quoting, order entry, data entry, account management with hosiptials, private practices, and military.
Accomplishments: Learned many new skills starting in the domestic customer service department then growing into International service, being able to cover in various departmnts when needed. Grew west coast business by working with IVP system from home rolling that into an afternoon shift after almost 2 years.
Education
Establishment: Keiser University
Degree: Associate of Arts
Education Period: 01/03/2005 - 12/17/2007
Speciality: Health Services Administration
Average Grade: 3.4
Details: Focused on Business Administration and Marketing.
Skills
Customer service (via telephone and in person), data entry, order entry, inventory, diagnostics for electronics.
Computer Skills: Microsoft Office (Word, Excel, PowerPoint), INTRANS, ICOMS, VAM, GUI, Mobuis, Oracle.
Additional Information
Honors: College Honor Roll 2005 and 2007.