Nancy Robinson
------------------------------------------------------------------------------------------------(H) 203-758-7777,
Objective
Searching for career in Computer Support. Succesful with telephone technical support for telecommunications company. Utilized creative solutions.
Work Experience
Customer Service (09/11/2006 – 05/28/2010)
*Data entry *Customer Service *Sales *Word *Excel *PowerPoint *Training
Last Employer: Petro Holdings, Inc.
Contact Person: Jason DeRosa
Responsibilities: Handling customer requests for oil deliveries, service, and general billing questions. Working with customers and agencies to provide Fuel Assistance for eligible participants. Making sure data was entered correctly to insure payments and deliveries were within program guidelines. Ability to successfully negotiate pricing agreements and service agreements with customers. Setting up monthly payment plans.
Accomplishments: Promotion within six months of hire. Top payouts for pricing agreements.
Customer Service (11/13/1989 – 05/27/2005)
*Technical support for telecommunication installation and changes *Phone support for features and equipment *Data Entry *Telemarketing
Last Employer: AT&T
Contact Person: Employee Verification 1-800-367-5690
Responsibilities: Working with technicians in the office and the field using programs to correct errors Correcting orders to facilitate completion prior to due date Selling produts and services to consumers based on their needs
Accomplishments: Frequent sales awards Temporary coverage for Assistant Manager on long term sick leave
Education
Degree: GED
Skills
Computer Skills: MS Word MS Excel MS PowerPoint data entry upgrade hardware repair software virus and malware removal
Interests
Working with computers including repair and upgrade, reading for enjoyment and knowledge, and health and nutrition are all hobbies of mine.