Nichole Johnson
Address: 5244 Gull Lake Dam Rd
City: Brainerd
State: MN
Zip: 56401
Country: United States
objective
Career driven professional looking for a position in a comapny that will showcase my customer service skills, telecommunication skills and expertise. I would also like a campany that not onlt offers continuing education and advancement but encourages it.
Work Experience
Provisioning Specialist II (04/04/2007 – 12/18/2009)
I have several years in the telecommuncation field which includes five years at TDS which included 18 months in customer service and the remaining time in the field services department which delt with advanced repair and order issues
Last Employer: Integra Telecom
Contact Person: Naomi Tulenchick/ 218 824 4116
Responsibilities: Processed sales orders for DSO/DSL services, placed orders with Qwest and worked with field techs and customer to ensure proper and satisfactory installation Processed sales order for T1 services whcih included ordering hardware from Qwest, programming the requested serviceson the hardware. coordinating installation with customer vendors, Qwest and feild techs to ensure we provided proper and satisfactory services Provided first level resolutions with issues that may arise on install day Worked with various other telecommunication companies in regards to number porting Various accuracy reports
Accomplishments: Iadvanced swiftly through the company starting out in customer service where I worked for only four months before making a large advancement to the Provisioning department where I started out with entry level orders and advanced to building T1 products which are more advanced. I excelled at order entry and follow through providing excellent customer service.
Job Placement Specialist (05/01/2006 – 04/04/2007)
Last Employer: Command Center
Contact Person: Jody Harting 218 824 9675
Responsibilities: Placed temporary workers in suitable positions Worked with felons returning to the work force. Worked with probation and parole officers to find suitable jobs. Collection of invoices from clients for services rendered Processed payroll Various finacial reports application and interview intake
Accomplishments: I was able to adapt well in this industry with my excellent customer service skills.
Education
Establishment: Axia College University of Phoenix
Degree: AAB
Average Grade: 3.68 Grade point average
Details: I am currently attending to receive my AA in business management and plan to continue on to my Masters.
Skills
Excellent customer service skills Able to work well under pressure and meet deadlines Attention to detail Adapts well to new training/challenges Ability to work with out supervision
Computer Skills: Several different telecommunication programs Quick learner of new programs Able to move comfortable with various standard programs
Interests
I am currently learning to play the cello and in the process of attempting my first novel
I enjoy learning new things and excelling at them