Nkhalo lungu

House Manager (02/05/2009 – 08/30/2013)

Travel coordination Event planning Interior decorating Time management

Last Employer: The millers

Contact Person: Lake forest Il

Responsibilities: Answered large number of phone calls per day by addressing clients inquiries, solving problems and providing new product information. Greeted clients visitors entering the house to ascertain what each wanted. Earned management trust by serving as key holder, responsibly opening and closing of the house when they were not available. Politely assisted clients business in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Recommended, selected and helped locate and obtain out-of-stock product based on clients requests. Conducted weekly walk-throughs with the client to discuss the needs for the house. Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory every month and reviewed cash operation data to verify proper replenishment. Bagged , boxed or gift-wrapped merchandise per client's request. Assisted clients with food selection, inquiries and complaints in timely and empathetic manner. Served as the main liaison between client and vendors. Ensured superior client experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Provided ongoing guest service, including giving fashion advice. Maintained cleanliness and presentation of the house. Directed calls to appropriate individuals and vendors. Built long-term client relationships and advised client on purchases and promotions.

Accomplishments: Trusted key holder Creative problem solving Exceptional communication skills Strong client relations Proficient in cash management Highly organized

Chauffeur, personal care Assistant, nanny (08/25/2003 – Present)

Highly organized Travel coordination Play date planning Reliable transportation Interior decorating Articulate and we'll spoken Compassionate Adaptable

Last Employer: Miss Michelle

Contact Person: Barrington Hills

Responsibilities: Supervised several house hold staff, contractors and vendors. Led staff and vendors in providing a high level of service for owner and guests. Transported children to and from school , activities and appointments. Maintained entire family?€™s schedule and organized events. Answered a high volume of phone calls and email inquiries. Coordinated events and worked on ad hoc projects. Organized and attended meetings ,including compiling all documents and reports ahead of time. Arranged domestic and international travel plans and itineraries including flight, car services and restaurant reservations. Maintained appropriate filing of personal and professional documentation. Developed professional relationships with reliable vendors, including dry cleaning ,tailors and designers. Coordinated andv vacations for the family. Executed basic banking and bookkeeping tasks. Picked up and dropped off clients at the airport. Oversaw the daily activities of clients household while clients were in or travelled.

Accomplishments: Trusted key holder Creative problem solving Exceptional communication skills Quick learner Strong client relationship Proficient in cash management CPR, First Aid certified Child care experience Highly organized Professional and mature Schedule management Self sufficient

Nanny/child care (02/05/2009 – Present)

Was not only a personal assistant but grew to be part of this family for the years I worked with them.

Last Employer: The walkers

Contact Person: 1773 516 1938

Responsibilities: Transportation to school and work. Management of calendar and household needs. Housekeeping and management of vendors. Cooking, shopping and menus. Homework help plus school programs.

Accomplishments: Learnt to multi task as well as to be ahead of time. Accommodation of different schedules as well as a accomplishing them timely.

CNA, DSP, RSI, HOME HEALTH AID (08/06/2002 – Present)

Observed and monitored client behavior and responses to treatment. Local/ state health laws knowledge Medical terminology knowledge CPR, FIRST AID CERTIFIED feeding Assistance Dementia and Alzermers knowledge Patient-focused care Trust worthy companion Companionship and emotional support Dedicated hospice provider Offer documentation treatment consent forms in patient health records Educating patients and families about infant care, preparation of healthy meals, independent living and adaptation of disability or illness. Provide a comforting and soothing environment. Help resident programming goals and increase their independence. Monitor expiration of medical supplies and medications.

Last Employer: Glenkirk foundation

Contact Person: Northbrook, il

Responsibilities: Observe and monitor clients behavior and responses to treatment. Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep, flow and restraints. Monitored client census by using the Daily Movement Report and recording admissions, discharges , doctor appointments and site visit data. Facilitated a smooth discharge by encouraging and reassuring clients throughout transitions. Conducted therapeutic individual and family therapy sessions. Directed family-centered strength based naturally competent and individualized assessments. Connect family and clients to appropriate resources. Display sensitivity to cultural and linguistic needs of the clients and families served. Ran individual therapy and family therapy sessions for children and adults ages 2 to 50 Guide clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy(DBT). Maintained a case load of more than 20 children and adults in a group home. Aid parents in arranging medication. Kept abreast of new development information in the mental health field by regularly attending professional conferences and workshops. Presented case history material to review and discussion with other staff members. Involved in clients family members in planning social service programs. Mediated conflicts within families to clarify and resolve underlying issues. Assist in patients bathing,oral care, hygiene grooming,feeding and elimination. Schedule and accompan clients to medical appointments. Transport patients to other areas of the hospital in wheel chairs and gurneys. Answer patients calls for care and feeding. Cared for clients with diagnosis such as respiratory failure, diabetes, Parkinson's diseases and muscular dystrophy. Assist nurses with wound care for pressure ulcers,bed sores, surgical site wounds. Support diagnostic procedures,assist with technical nursing treatments and enter information in patients records charts

Accomplishments: Maintain accurate records of patient care, condition progress and concerns. Monitor vital signs, such as blood pressure,pulse and temperature. Respond appropriatly to the physical, emotional and developmental needs of patients. Test and recording blood glucose levels. Change sterile dressing. Obtain information about clients medication, appointments, medical history, drug history, complaints and allergies. Obtain household supplies and ran daily errands. Assist with patient transfer and ambululation. Perform clerical duties, such as word processing, data entry, answering phones and filing. Maintain sanitary in residential and programs rooms Follow safe lifting techniques Cook appetizing and satisfying meals and snacks. Assist clients with ambululation and crutch walking. Assist in cleansing enemas, catheterization and bladder irrigations. Perform procedures and use equipment as delegated by a licensed professional, including blood draws,Foley catheter removal and EKGS. Documentation objective data and routine aspects of patient care. Collect patient specimen and data, collects including vital signs, input/out put and other delegated measurement. Taking advantage of opportunities for continuing education, quality assurance and performance improvement activities. Member in good standing with nurse Aid registry.

Establishment: Americare school of nursing

Degree: nursing degree

Speciality: nursing degree

Average Grade: b

Details: still going to school for nursing .doing part time