Pamela Wise
------------------------------------------------------------------------------------------------(H) 419-562-1998, (C) 419-544-1039,
Objective
Making the customer feel like the number one person in the building is an asset to any customer based service business. I am seeking a position that requires excelent customer service skills and the ability to work well with others. The position should require a knowledge of and the ability to complete a variety of tasks, including the rewarding and challenging task of training others.
Work Experience
Store Manager (11/25/2008 – 08/03/2010)
Restaurant management.
Last Employer: Little Caesars Enterprises
Contact Person: Joe Ambrose at 740-502-0103
Responsibilities: Build sales through excellent customer service. Complete daily, weekly and period end paperwork including P and L
Accomplishments: Hire and train 2 subordinate managers. Control food paper and labor cost to meet company standards. Completed serve safe course in 2009.
Secretary/Office manager (07/02/2001 – 12/31/2008)
Manage the office of a busy home improvement business.
Last Employer: Bob and Bob Door Co
Contact Person: Deb Newmeyer at 419-747-2255
Responsibilities: Provide excellent customer service both in person and on the phone. Manage and schedule service calls for a crew of 5. Complete all billing, accounts payable and account receivable tasks. Compile all information needed to complete monthly, quarterly and yearly income tax returns and payroll tax returns.
Accomplishments: Worked with the Ohio BWC to implement a drug free work place program and a transitional work program.
Secretary/ Property and Casualty Insurance sales (05/02/2005 – 12/21/2007)
Manage a busy insurance office. Provide quotes for auto and homeowners insurance.
Last Employer: Dick Stanton Insurance
Contact Person: No Longer in business/deceased
Responsibilities: Process Payments from clients. Answer questions and process insurance claims. Provide quotes for auto and homeowners insurance.
Accomplishments: Licensed in Property and Casualty Insurance in Ohio
General Manager (10/19/1992 – 07/02/2001)
Started as a crew person and worked my way up through the ranks to become a Store Manager of a busy fast food restaurant.
Last Employer: Bucyrus Restaurant Management DBA Wendys
Contact Person: Bucyrus Restaurant Management Discontinued operations. You may contact Annette Bell at 419-294-3077 to verify employment.
Responsibilities: Build sales through excellent customer service. Manage and train a crew of up to 40 individuals. Train Subordinate managers. Complete all daily, weekly and monthly paperwork including P & L reports. Maintain employee files to meet legal requirements.
Accomplishments: Completed all management training courses. Completed serve safe course in 2000.
Skills
Excellent Customer Service Excel at training others Quick learner of new skills
Computer Skills: Advanced knowledge of Microsoft Word and Excel. Proficient with Quick Books Accounting Software.
Additional Information
Certifications or Licensures: Serve Safe Certification