Sara Wallace
------------------------------------------------------------------------------------------------(C) 720-327-2254,
Objective
To obtain a position that will enable me to use my strong customer service skills, as well as using my management experience in order to improve customer satisfaction.
Work Experience
Front Desk Agent (07/29/2010 – Present)
Last Employer: Extended Stay America
Contact Person: Anna Creazzo-303-986-8300
Responsibilities: checking in/out guests, answering phones, making reservations, ten key, filing, maintaining front desk and lobby area.
Front Desk Agent/ Front Desk Manager (08/10/2009 – 06/17/2010)
I have been in the hotel industry for about 3 -4 years.
Last Employer: Holiday Inn
Contact Person: Mike Carroll-303-574-1300
Responsibilities: checking in and out guests, answering phones, used switchboard, ten key, tracking a/r accounts, maintaining front desk and lobby area.
Accomplishments: I was opening crew for this property back in Aug. 2009 as a front desk agent, in march 2010 I was promoted to front desk manager.
Front Desk Agent (06/09/2008 – 09/01/2009)
Last Employer: Best Western
Contact Person: Hitesh Patel-720-748-4800
Responsibilities: checking in and out guests, answering phones, ten key, maintaining front desk and lobby area.
Janitor (07/01/2009 – 01/01/2010)
Last Employer: Environmental Control
Responsibilities: cleaning office buildings.
Front Desk (07/12/2007 – 01/01/2008)
Last Employer: Crystal Inn
Contact Person: Katie Corona-303-380-3300
Responsibilities: checking in and out guests, answering phones, ten key, maintaining front desk and lobby area.
Education
Establishment: Belford igh School
Degree: High School Diploma
Education Period: 11/30/-1 - 11/30/-1
Average Grade: 3.9 GPA
Details: I went back for my high school diploma and graduated with a 3.9 gpa.
Establishment: American Public University
Degree: BA-pyschology
Details: I just enrolled and will start 2011-2012 school year.
Skills
Computer Skills: Ten key, excel, microsoft word, etc.
Foreign Language Skills: I konw and understand a little bit of spanish.
Interests
I love anything outdoors, hiking, fishing, camping, climbing, etc. I'm very adventureous, outgoing, loving, caring individual and I'm always on time.