Shanta Braxton
------------------------------------------------------------------------------------------------(C) (434)444-5490,
Objective
To obtain employment that allows me to utilize my education and skills but still provides me with oppurtunity to expand within the company.
Work Experience
Customer Service Representative (10/02/2000 – Present)
Last Employer: Genworth Financial
Contact Person: Michelle Martin
Responsibilities: Applying premiums for life insurance policy from checks IVR/Web pay and Loan payment reports Reverse premiums return due to errors Inputting manual disbursements for Immediate Annuities and Structured Settlement Daily balancing of manual payments Overnight and demand check registers Inquiry and research outstanding checks Stop payments Integrity wire Input Answer customer phones for Immediate Annuities Structured Settlement and Terminal Funding Processing writing inquiries Calculation on terminal funding benefits Set-up FCL Pension benefits for former employees
Agent (07/03/2000 – 10/01/2000)
Last Employer: NST Marketing
Contact Person: Joanne Dobbs
Responsibilities: Transfer calls for medical insurance companies
Education
Establishment: National Business College
Degree: Associates in Business Management
Education Period: 01/01/2002 - 05/08/2004
Skills
Motivated Organized Team Player
Computer Skills: MS Office: Word and Excel Outlook
Additional Information
Honors: Heart Award Spotlight Award Customer Service Hero Award Star Quality Award
Conferences or Courses: Genworth Business Knowledgement Class New Unified Oracle Training Better Business Writing Class Excel Class Making Telephone Calls Count Fixed Life-Cyberlife Attestation Training CS-Learning Day 2009 CS-Filenet-p8 Upgrade Training Building Your Goals and Capabilities Performance Development Review Training for Associates Language Competencies WIM Spirit and Letter EMS-The Associates Role 1 Diversity Awareness HIPAA Integrity First
Interests
United Day of Caring Volunteer
Genworth MS Walk
Smith Mountain Lake Home Tours FBO Alzheimers