Tia Denney

Agent Specialist / Customer Service Relations (01/01/2010 – 05/01/2010)

- Excellent verbal and written communication skills. - Knowledge of WAN / LAN / Telecommunication Technologies. - Knowledge of Voice Telecommunications, Equipment and Applications - Knowledge of Windows NT/2000/XP, Linux or Solaris Administration. - Knowledge of LAN Cabling (CAT5, Fiber, Ethernet etc.)

Last Employer: Alorica

Contact Person: Kay Stanley (785) 564-4443

Responsibilities: Knowledge in providing telephone support and providing routine tier 1 troubleshooting and problem solving using on the job experience, documentation, knowledge bases, and deployed network and IT management tools. Skillful at serving as a liasion between the end users / customers and sr. technical staff if problems are escalated. Experienced in processing routine customer work orders (adding routes, adding system accounts, etc.).

Server (11/01/2008 – 11/01/2009)

- Excellent customer service skills - Ability to pay close attention-to-detail - Knowledge of food service and food handling saftey - Experienced with food service relations and knowledge of common food allergies and intolerances. - Ability to remain calm and professional even under pressure and in a high stress environment.

Last Employer: The Oriental House

Contact Person: Son (417) 847-5808

Responsibilities: Greeted patrons by utilizing my ability and knowledge of interpersonal skills. Paying close attention to detail allowed for me to minimize inaccuracies in orders made by the customer. Knowledgeable of food service industries and saftety procedures. Combine all customer service experience to ensure customer satisfaction to the best of my ability.

Establishment: Monett High School

Degree: High School Diploma

Education Period: 08/10/2005 - 01/15/2009

Speciality: General Education Studies

Average Grade: 3.9 GPA

Details: High School diploma in general education studies.