Timothy Jagoe
------------------------------------------------------------------------------------------------(H) (506) 721-3883, (C) (506) 721-3883,
Objective
To obtain a position that will benefit from my extensive backround in Customer Service and work flow management.
Work Experience
Customer Response Agent (05/19/2006 – 01/01/2007)
Last Employer: Iron Mountain
Responsibilities: -Provide phone support for businesses looking to retrieve sensitive material from storage -Provide support for fax orders -Coordinate and distribute fax work to team weighted on urgency and cut-off times
Accomplishments: -Worked my way to a level of trust with work-flow coordination in a short amount of time
Shredding Customer Serivice Associate (01/01/2007 – 04/23/2010)
Last Employer: Iron Mountain
Responsibilities: -Work with markets across North America to ensure sensitive material for our strategic/enterprise accounts are destroyed in a timely manner and that they remain in compliance -Assigning work a team based in two separate offices -Perform daily reports to ensure more sensitive accounts remained in compliance
Accomplishments: -Created and responsible to maintaining of website that centralized procedures and vital information for several of the teams within Iron Mountain -Became a point of contact when assistance was required for several members of leadership teams -Created and presented several training sessions
Education
Establishment: Saint John High School
Degree: Diploma
Skills
-Extremely efficient -Great at time management -Work well while unsupervised
Computer Skills: -Advanced skills with Microsoft Excel -Created and maintained several data-bases using Microsoft Access -Created website for several teams using Microsoft Sharepoint Designer
Foreign Language Skills: Received Bi-Lingual certificate
Interests
-Reading, Creative writing, Involment in the music community