William Zoba
------------------------------------------------------------------------------------------------(H) 508-829-1958, (C) 774-262-2766,
Objective
The objective would be a service manager, assistant service manager or service advisor.
Strengths:
-Being able to formulate strategies to accomplish goals and directives.
-The ability to train, supervise and delegate responsibilities to subordinates.
-25 years of Honda, GM and Ford experience in the automotive industry as a technician, dispatcher, service advisor, assistant manager and manager.
Work Experience
service advisor (01/07/2002 – 07/24/2007)
5 years as service advisor, assistant manager, dispatcher and manager.
Last Employer: Herb Chambers Ford
Contact Person: Rod Perez, shop foreman/dispatcher or Robert Aldenberg, Head Technician
Responsibilities: To maximize sales and profit in automotive service. To satisfy the customers concerns, and to resolve their issues.
Accomplishments: Leading the service department in sales and profitability, trained and supervised new advisors, helped new managers and general managers acclimate to their roles and accomplish their goals.
Manager (01/19/1994 – 01/07/2002)
8 years experience as a manager, assistant manager, and service advisor at Duddie Ford.
Last Employer: Duddie Ford
Contact Person: N/A (out of business)
Responsibilities: Achieving sales expectations, managing, training and supervising service department and parts department personnel.
Accomplishments: consistently exceeding general manager, customer and manufacturer expectations. Handling employee and customer concerns and maintaining a superior C.S.I. index.
service advisor (01/09/1997 – 01/19/2002)
5 years experience as service advisor and dispatcher.
Last Employer: Diamond Chevrolet
Contact Person: David "Duddie" Massad or Kevin Yarber
Responsibilities: noting service customers concerns, writing up vehicles, selling service and exceeding the customers expectations.
Accomplishments: consistently high C.S.I. index, consistently exceeding sales, customer and manufacturers expectations.
Education
Establishment: Nassau College, Uniondale, Long Island, NY
Degree: AS
Education Period: 09/01/1977 - 06/04/1979
Speciality: Phi Theta Kappa National Honor Society
Average Grade: 3.4 GPA
Details: Graduated Phi Theta Kappa 1979
Skills
Excellent public relations skills, excellent managerial and supervisor skills. The ability to train, motivate and inspire subordinates to achieve excellence.
Computer Skills: can program in basic fortran and cobol computer languages. Proficient in the use of computers, can build computer hardware, and design computer software. Acted as a teacher's aide in college/
Foreign Language Skills: English, and a proficiency to read, write, and speak Spanish.
Additional Information
Honors: Phi Beta Kappa at Nassau College.
Certifications or Licensures: Master Certified Ford Service Advisor, Master Certified Chevrolet Service Advisor.
Interests
Football, baseball, cars and motorcycles.