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William Zoba

20 Somerset Lane, Holden, MA, 1520, United States

(H) 508-829-1958, (C) 774-262-2766,


The objective would be a service manager, assistant service manager or service advisor.


-Being able to formulate strategies to accomplish goals and directives.

-The ability to train, supervise and delegate responsibilities to subordinates.

-25 years of Honda, GM and Ford experience in the automotive industry as a technician, dispatcher, service advisor, assistant manager and manager.

Work Experience

service advisor (01/07/2002 – 07/24/2007)

5 years as service advisor, assistant manager, dispatcher and manager.

Last Employer: Herb Chambers Ford

Contact Person: Rod Perez, shop foreman/dispatcher or Robert Aldenberg, Head Technician

Responsibilities: To maximize sales and profit in automotive service. To satisfy the customers concerns, and to resolve their issues.

Accomplishments: Leading the service department in sales and profitability, trained and supervised new advisors, helped new managers and general managers acclimate to their roles and accomplish their goals.

Manager (01/19/1994 – 01/07/2002)

8 years experience as a manager, assistant manager, and service advisor at Duddie Ford.

Last Employer: Duddie Ford

Contact Person: N/A (out of business)

Responsibilities: Achieving sales expectations, managing, training and supervising service department and parts department personnel.

Accomplishments: consistently exceeding general manager, customer and manufacturer expectations. Handling employee and customer concerns and maintaining a superior C.S.I. index.

service advisor (01/09/1997 – 01/19/2002)

5 years experience as service advisor and dispatcher.

Last Employer: Diamond Chevrolet

Contact Person: David "Duddie" Massad or Kevin Yarber

Responsibilities: noting service customers concerns, writing up vehicles, selling service and exceeding the customers expectations.

Accomplishments: consistently high C.S.I. index, consistently exceeding sales, customer and manufacturers expectations.


Establishment: Nassau College, Uniondale, Long Island, NY

Degree: AS

Education Period: 09/01/1977 - 06/04/1979

Speciality: Phi Theta Kappa National Honor Society

Average Grade: 3.4 GPA

Details: Graduated Phi Theta Kappa 1979


Excellent public relations skills, excellent managerial and supervisor skills. The ability to train, motivate and inspire subordinates to achieve excellence.

Computer Skills: can program in basic fortran and cobol computer languages. Proficient in the use of computers, can build computer hardware, and design computer software. Acted as a teacher's aide in college/

Foreign Language Skills: English, and a proficiency to read, write, and speak Spanish.

Additional Information

Honors: Phi Beta Kappa at Nassau College.

Certifications or Licensures: Master Certified Ford Service Advisor, Master Certified Chevrolet Service Advisor.


Football, baseball, cars and motorcycles.