Yana Theilman
Address: 949 North River Road
City: Ottawa
State: Ontario
Country: Canada
objective
Obtain a position to utilize my analytical, interpersonal, and communicative skills for gaining more experience in the law field.
Work Experience
Collections/Customer Service (05/01/2010 – Present)
Solving problems efficiently
Last Employer: Megafon Connection
Contact Person: Ottawa, ON
Responsibilities: Collection Sales Customer Service
Frontline Clerk (01/01/2010 – 05/31/2010)
Last Employer: Algonquin Student Association
Contact Person: Ottawa, ON
Responsibilities: Customer Service Fax, Scanning, Report Printing
Accomplishments: Certificate for ability to work with disabled people
Collections/Customer Service (10/01/2008 – 09/24/2009)
Last Employer: A Neighborhood Connection
Contact Person: Ottawa, ON
Responsibilities: Customer Service Collections Follow-Up Sales Call Back-Verifications
Telemarketing (10/18/2007 – 06/12/2008)
Phone Speaking Skills
Last Employer: Telepreformance
Contact Person: Tver, Russia
Responsibilities: Customer Service Telemarketing Navigation through online store/orders
General Manager (12/01/2006 – 10/31/2007)
Last Employer: Windows For You
Contact Person: Tver, Russia
Responsibilities: Staff Management Customer Service Sales Representative
Education
Establishment: Algonquin College
Degree: Law Clerk
Education Period: 09/07/2009 - 04/30/2011
Establishment: St. Nicholas Adult High School
Degree: High School Diploma
Education Period: 03/03/2009 - 06/02/2009
Establishment: Emmaus High School
Degree: High School Diploma
Education Period: 09/01/2006 - 05/25/2007
Skills
Ability to work with Criminal Code Basic knowledge of Civil Procedures Legal Research databases( QuickLaw, LexisNexis, CanLII) Understanding of Debtor's and Creditor's Rights
Computer Skills: Computer( MS Word, Excell, Access, Power Point, Outlook, some html) Typing :80 Wpm Divorcemate Software PC LAW Conveyancer Real Estate Software Terraview Real Estate Software
Foreign Language Skills: Fluent Russian(Writing and Speaking) Fluent English(Writing and Speaking)
Additional Information
Conferences or Courses: Torts and Contracts Legal Research Criminal Law Debtor's and Creditor's Rights Law Office Accounting Civil Procedures I and II Real Estate Estates and Wills Client's Relationship for Law Clerks Property Relationships Power of Public Speaking Landlord and Tenant Corporate Law Victimology Communications I and II Dispute Resolution and Negotiation Legal Computer Application Family Law Intellectual Property Administrative Law