Allan-Micheal Fyke
Address: 153-3290 Southgate road
City: Ottawa
State: Ontario
Country: Canada
objective
Seeking position requiring excellent customer service skills in various environments. Position should require a variety of tasks on a daily basis, and require me to learn new skills.
Work Experience
Warehouse Person (06/15/2005 – 05/15/2007)
Last Employer: DHL Express Inc.
Responsibilities: -Load/unload various packages/materials by hand -Sort packages/mail -Keep an overall clean work place
Customer Service Representative (01/01/2008 – 10/03/2008)
Last Employer: Convergys Inc.
Contact Person: 613-667-1000
Responsibilities: -Handling various customers celular phone problems -Dealing with billing issues, troubleshooting and basic technical support for cellular phones. -Helping other agents with more difficult cases -Handling/dealing with escalated calls/difficult customers.
Accomplishments: 'Power of One' Champion- Given to those recognized for excellent customer service skills, by peers, supervisors and the customers. (Recieved twice)
Education
Establishment: Algonquin College
Education Period: 09/04/2007 - 04/22/2009
Speciality: Police Foundations
Average Grade: B+
Details: Two year course on Police Foundations. The basics of being a police officer and the various laws dealt with on a regular basis. As well as the social and psychological issues that face society in the 21st Century.
Skills
Eager to Learn, Able to handle time lines and pressure. Easy to get along with and great interpersonal skills.
Computer Skills: Able to type upto 75 WPM.
Foreign Language Skills: English and French (Both Written, Read and Spoken)
Additional Information
Certifications or Licensures: Smart Serve Qualified, Standard First Aid and CPR Trained
Interests
I have been a member of the Bytown Blues Rugby Football Club since 2004. I have been on the executive for 3 years, were I have held two positions; Secretary/Fixture Representative and team Accountant.