amanda dillard

CSR  (06/23/2008 – 04/15/2011)

I trained as a customer service rep when I was first hired in and was responsible for loan applications, processing and closings including new and refinanced. I was also responsible for reaching and maintaining loan volume goals on a monthly basis.

Last Employer: Credit Central Inc

Contact Person: Paige Mauldin

Responsibilities: I worked with mostly past due customers, assisting them with their financial problems and ways out of delinquency. My job was to make contact with them through phone or house calls. When the branch manager was out of the office I was an acting manager and made decisions on loans made and approved, applications for loans and filing of legal claims for customers in default of contracts.

Accomplishments: I was able to maintain and receive bonus for delinquency and loan volume goals every month I was employed.

Retail Sales Rep (04/10/2007 – 11/08/2011)

Extended experience in customer service and sales.

Last Employer: T-Mobile USA

Contact Person: Christye Deere

Responsibilities: I was responsible for successfully maintaining and exceeding monthly sales quotas. I was expected to bring in new business through sales outreach and by identifying the needs of the consumer I provided quality customer service to all patrons to guarantee repeat patronage.

Accomplishments:

Hostess (05/05/2006 – 02/21/2007)

Customer service

Last Employer: Rosies Cantina

Contact Person: Ira Fentress

Responsibilities: I was responsible for greeting and seating guests. Daily cleaning duties before, during, and after shifts and training other employees.