Shawn Williams
------------------------------------------------------------------------------------------------(C) 617-438-2118,
Objective
Hard working individual with over 18 years work experience in various
positions, each increasing responsibility. Reputation for being very
customer friendly and being able to motivate co-workers to attain high
levels of professionalism within the workplace.
Work Experience
Assitant Manager (01/04/2010 – 07/23/2010)
Last Employer: Wendy's LLC
Contact Person: Santa 617-756-2142
Responsibilities: Supported the General Manager (GM) in operating a million-dollar plus business focused on delivering a positive, enjoyable customer experience with the kind of financial results that ensured long-term business growth. Assisted in managing the operations and staff of a Wendy's restaurant, including execution of all Company policies, procedures, programs and systems; participated in the achievement of store objectives; and ensured compliance with all federal, state and local regulations and ethical business practices. Assisted the general manager with the daily running of the store. Co-ordinated with staff and upper management on how to delegate duties as well as worked on the budget with profit/loss analyzing of the business. Helped organize payroll and in the weekly business review meetings helped with time management and the notes.
Accomplishments: ServeSafe certified, which is a course that is required to be given to all shift, assistant and general managers within the company that allows the worker to serve and assist patrons in the Wendy's corporation.
Assistant Manager (05/05/2009 – 11/02/2009)
Last Employer: Five Guys Burgers
Contact Person: Wanderly 781-985-3231
Responsibilities: Part of 20 individuals, who as a team helped each other open the first Five Guys Burgers
Accomplishments: Started off as a grill person. From there was promoted to sandwich maker/register person. Than given the opportunity to become a assistant manager within the company.
Front desk assistant/Night Auditor (08/10/2007 – 02/12/2009)
Last Employer: Jiten Hotels
Contact Person: Cheryl Pierce
Responsibilities: As Front desk agent, had the responsibility to exceed expectations in a fast paced work environment, making great first impressions to guest and all other persons entering or exiting the hotel. Helped guests with requests as well as answered any inquiries pertaining to dining, shopping, entertainment facilities and travel directions in the surrounding greater Boston area. As night auditor, tasks at hand included organizing the prior days business to fax and mail to corporate offices to "turn" the day over. Processed all credit card transactions, so the company would receive payment for services. Corrected any discrepancies within the prior days business and made the necessary changes or notified management that changes would be needed.
Guest Services Representative (01/08/2008 – 11/02/2007)
Last Employer: Boston Financial
Responsibilities: Primary responsibility was to service the needs of the existing and/or prospective mutual fund shareholders. This included providing accurate market information in response to communicating with clients, shareholders and broker/dealers via the telephone or email in a high-volume in-bound call center. Processed various transactions and helped resolve routine issues that may occur with the clients and the services provided. Participated in weekly department meetings that were ???Voluntary??? to all employees. Gave important feedback to management on any matter that was discussed while in the meetings.
Education
Establishment: Maine Central Institute Pittsfield, Me
Degree: Post Graduate program
Education Period: 09/17/1999 - 06/05/2001
Speciality: High school post graduate program
Average Grade: 2.75
Establishment: Howard Jr. College
Degree: Criminal Law
Education Period: 08/23/2001 - 06/07/2002
Average Grade: 2.50
Skills
Customer oriented able to multi task and prioritize organized excellent note taker pays attention to details.
Computer Skills: Windows XP, Vista knowledge Ms word Excel and Wordsheet Internet
Foreign Language Skills: Speaks minor spanish
Additional Information
I participate in non-profit enrichment program in which specialists monitor, teach, tutor, council and mentor low-income, disadvantaged male and female students in grades 6-12 on a daily basis in Boston and surrounding communities called Young Savants.
Certifications or Licensures: Serve Safe certified June 2010
Interests
Interest include traveling, music venues, sports. Coached various teams, which traveled to different places throughout my lifetime. Actively involved in community outreach programs that help inner-city youth and their families.