Shawn Williams

Assitant Manager (01/04/2010 – 07/23/2010)

Last Employer: Wendy's LLC

Contact Person: Santa 617-756-2142

Responsibilities: Supported the General Manager (GM) in operating a million-dollar plus business focused on delivering a positive, enjoyable customer experience with the kind of financial results that ensured long-term business growth. Assisted in managing the operations and staff of a Wendy's restaurant, including execution of all Company policies, procedures, programs and systems; participated in the achievement of store objectives; and ensured compliance with all federal, state and local regulations and ethical business practices. Assisted the general manager with the daily running of the store. Co-ordinated with staff and upper management on how to delegate duties as well as worked on the budget with profit/loss analyzing of the business. Helped organize payroll and in the weekly business review meetings helped with time management and the notes.

Accomplishments: ServeSafe certified, which is a course that is required to be given to all shift, assistant and general managers within the company that allows the worker to serve and assist patrons in the Wendy's corporation.

Assistant Manager (05/05/2009 – 11/02/2009)

Last Employer: Five Guys Burgers

Contact Person: Wanderly 781-985-3231

Responsibilities: Part of 20 individuals, who as a team helped each other open the first Five Guys Burgers

Accomplishments: Started off as a grill person. From there was promoted to sandwich maker/register person. Than given the opportunity to become a assistant manager within the company.

Front desk assistant/Night Auditor (08/10/2007 – 02/12/2009)

Last Employer: Jiten Hotels

Contact Person: Cheryl Pierce

Responsibilities: As Front desk agent, had the responsibility to exceed expectations in a fast paced work environment, making great first impressions to guest and all other persons entering or exiting the hotel. Helped guests with requests as well as answered any inquiries pertaining to dining, shopping, entertainment facilities and travel directions in the surrounding greater Boston area. As night auditor, tasks at hand included organizing the prior days business to fax and mail to corporate offices to "turn" the day over. Processed all credit card transactions, so the company would receive payment for services. Corrected any discrepancies within the prior days business and made the necessary changes or notified management that changes would be needed.

Guest Services Representative (01/08/2008 – 11/02/2007)

Last Employer: Boston Financial

Responsibilities: Primary responsibility was to service the needs of the existing and/or prospective mutual fund shareholders. This included providing accurate market information in response to communicating with clients, shareholders and broker/dealers via the telephone or email in a high-volume in-bound call center. Processed various transactions and helped resolve routine issues that may occur with the clients and the services provided. Participated in weekly department meetings that were ???Voluntary??? to all employees. Gave important feedback to management on any matter that was discussed while in the meetings.

Establishment: Maine Central Institute Pittsfield, Me

Degree: Post Graduate program

Education Period: 09/17/1999 - 06/05/2001

Speciality: High school post graduate program

Average Grade: 2.75

Establishment: Howard Jr. College

Degree: Criminal Law

Education Period: 08/23/2001 - 06/07/2002

Average Grade: 2.50