Dena Lawson
------------------------------------------------------------------------------------------------(H) 417-683-8038, (C) 417-683-8038,
Objective
Experienced and proven top sales performer and sales trainer in a large corporate company seeking a sales or manager position in a challenging and incentive rewarding goal driven sales enviroment.
Work Experience
Sales Agent and Quality Analyst (04/04/2003 – 06/09/2010)
Top call center sales agent that transformed and promoted to a Coach and mentor for both sales and service. Worked with hundreds of agents and representatives that were internal and vendor partners and some were international. Primary job to drive performance results and in a top quality manner while meeting the business needs.
Last Employer: GMAC Insurance
Contact Person: Marsha Bennett 314-265-0965
Responsibilities: Meet large number of quality evaluations on a month bases. Lead calibration sessions through web conference Internationally and internally to help drive the business needs both in sales and customer service and for claims.
Accomplishments: Awarded the prestigious GMAC Star Award in 2007 for my efforts in tracking in trending results to make the company more profitable. Certified as an ASTD coach to help other reach performance goals. International Toastmasters a member, Secretary and Treasurer for over 3 years and was certified as a Competent Public Speaking Communicator
Education
Establishment: College of the Ozarks
Degree: Business
Education Period: 08/24/1987 - 07/28/1989
Average Grade: 3.0
Details: Seeking a business degree 40 undergraduate hours
Establishment: Missouri State
Degree: Business
Education Period: 08/14/1989 - 08/01/1991
Average Grade: 3.0
Details: Achieved an additional 55 accredited hours
Skills
Performance management feedback all delivered with a strong oral and written communications. A lot of overall call center operations experience.
Computer Skills: Wide range of experience and knowledge in computer skills. Using the following software and programs: Access, Excel, Powerpoint, Word, Visio, Cognos, Nice Montioring system, Avaya, Citrix and many others.
Additional Information
Research Projects: Started face to face Insurance sales program in other GM industry (Auto sales and Mortgage office). Managed to get if off the ground and make it a successful venture for the company.
Conferences or Courses: Lead many sales conferences to promote expectations and excellent quality standards. Many hours of continuing educations courses for state of Missouri insurance license. Many Human Resources courses attended to self promoted and understand others better: Myers Briggs, Healing the Customers, Diversity training.
Certifications or Licensures: Licensed Insurance Property and Casualty for the state of Missouri.
Interests
I am a self starter and love challenges. I love working with others and watching and encouraging them to reach thier true potential. I am very business oriented individual with an extremely hard working ethics.