Jason Frederick
------------------------------------------------------------------------------------------------(C) 250 863-6776,
Objective
To better enhance my customer service skills in the work place and be able to contribute my skills to the growth of the company.
Work Experience
Bartender/Server (05/18/2009 – Present)
Last Employer: Milestones Restaurant Kelowna, BC
Contact Person: Shannon Webb/ 1-778-436-2308
Responsibilities: Open or close bar with a strict emphasis on setting up the next bartenders with success. Making sure Bellini machine is clean, full, and ready to produce consistent Bellinis all day. Ensure enough fresh fruit is cut and sliced to garnishes for drink of the day. Ability to go above and beyond standard expectations to provide the guests with a full Milestones experience. Circulated throughout the restaurant to help servers with bussing and taking second and third round drinks.
Poolside Bartender (05/14/2009 – Present)
Last Employer: Delta Grand Okanagan Resort Hotel
Contact Person: Ryan Perry/ 1-250-868-5647
Responsibilities: Set-up and tore down a mini Cabana Bar everyday. Brought liquor, beer, mix, glassware, speakers and roll-out bar to set-up bar. Greeted guests with menus upon entering the pool. Blended and created a various amount of cocktails upon guests request. Assisted guests with information on the city life and local events
Head Bartender (05/01/2008 – 11/04/2010)
Last Employer: Poets Cove Resort and Spa
Responsibilities: Provided clients with the most outstanding customer service regardless the situation.Communicated clearly and resolved challenges to clients satisfaction. Always kept a clean and safe working environment with active participation in the Resort
Suites Manager/In -House Supplier (09/01/1997 – 04/24/2008)
Last Employer: Aramark Catering
Contact Person: Marty Callioux
Responsibilities: Prepared opening paper work for the suites (floor placement, promotions, contests, opening/closing duties. Held pre-shift meetings to inform host/hostesses and runners about events happening in the building. Had the ability to boost staff moral by holding contests and providing special staff meals. Handled customer inquires and complaints personally. Responsible for hiring staff and firing staff. Counted cash and made deposits at the end of shift. Shipped/received food and beverage product for the Scotiabank Place. Replenished product and replaced liquor in restaurants and concession stands during events. Restocked food and beverage product for building for next event.
Front House Manager (11/01/2006 – 03/01/2007)
Last Employer: Pho Thi Fusion
Responsibilities: Help set up restaurant for opening in December 2006. Managed and organized front of the house. Created bar menu along with price list. Opened cash/debit machine in the mornings and prepared floats for servers. Closed cash and prepared daily sales reports at the end of shift. Trained new servers and bussers on computer and opening/closing and daily duties. Ordered products and supplies for restaurant. Maintained daily bar inventory. Cashed out servers and balanced cash register. Made weekly schedule for servers and bussers. Used myself as server or bartender when needed on busy nights.
Education
Establishment: Algonquin College
Degree: Diplioma
Education Period: 08/05/2003 - 12/22/2005
Speciality: Bartending/ Travel and Tourism
Average Grade: 3.2 gpa
Skills
Serving It Right (May 2008) Training program provided valuable information to how to service and sell alcohol in a responsible manner according to current liquor laws in the Province of British Columbia. Focus Training (Oct 2005) A training program Aramark put together to focus on specializing on customer service skills. Points were given for customer service above and beyond. WHMIS (Nov 2004) Training for the ability to use and handle hazardous and non-hazardous materials in the work place. Smart Serve (Sept 2000) Training program provided valuable information to how to service and sell alcohol in a responsible manner according to current liquor laws in the Province of Ontario.
Computer Skills: Ability to work with Micros, Squirrel.
Interests
Love soccer football and hockey. Music is my life.