jeffery Windau
------------------------------------------------------------------------------------------------(C) 480-227-1167,
Objective
I am looking to use my extended PBM knowledge to use in building others careers and keeping them excited about their future at SXC. I have an extensive background in large volume call centers holding such positions as customer care professional, senior, lead roles and past supervisor experience in the quality department.
Work Experience
03/2010 (03/01/2010 – Present)
working as a senior in the escalation department I take on escalated calls and emails and work them until the situation is resolved.
Last Employer: SXC
Contact Person: Daniel Cleghorn
Responsibilities: working as a senior in the escalation department I take on escalated calls and emails and work them until the situation is resolved.
Accomplishments: obtaining a kind word of acknowledgment from a top executive within the company due to resolving an important escalation.
Education
Establishment: Coronado High School
Degree: diploma
Education Period: 09/01/1979 - 05/31/1983
Skills
strong written and oral skills, strong interpersonal skills, 10 plus years in customer care, knowledge of HR policies and procedures
Computer Skills: strong knowledge of Rx Claim, some experience in Microsoft office programs.
Interests
I have a strong interest in sporting events and often attend high school and professional events. I belive in giving back to the community and donate and participate in charity organizations such as United Blood Services, United Food Bank and regularly attend religious services.