john duncan
Address: 1085 high meadows dr.
City: concord
State: nc
Zip: 28025
Country: United States
objective
i would like to gain employment with your company in order to help and assist customers as i have done for the last twenty plus years in the customer service business, i have the customer skills and electrical background to further assist and take care of customer concerns and request, i also have leadership skills to work well with others
Work Experience
automotive technician (03/06/2008 – 01/04/2011)
i have been working for 22 plus years repairing and dianosising 12 volt systems and servicing customer needs
Last Employer: keffer hyundai
Contact Person: shawn howard /704 714-7400
Responsibilities: to dianosis and repair customer concrns and complaints, along with servicing the cars and providing a quick and accurate repair along with working with the customer on a one on one basis
Accomplishments: i have been in hyundai diansis training and school in atlanta for futher training on repairing customer 12 volt systems
automotive technician/team leader (03/10/2004 – 04/04/2008)
working with my teammates and one on one with the customers to better serve and service customer concerns
Last Employer: keffer dodge
Contact Person: steve capabianco/ 704 5355330
Responsibilities: to lead my team in repairs and assit the customers and service cars in a timely manner, write up customers and assist them in the payments of their bills with explanation of work performed
Accomplishments: went to chryslrer training school here in charlotte to be up to a level 4 certifed chrysler technician, electrical master training , and level 4 mechanical training
shop foreman/ auto technician (10/12/1999 – 03/05/2004)
22 years of helping others fix problems and teaching new technicians learn the ropes and assist customers
Last Employer: auto solutions incorp.
Contact Person: morris maines/ 704 5738600
Responsibilities: opened and closed shop, wrote up customers and called and got parts prices and estimated tickets, worked on cars and kept shop going with employees, helped when needed, and cashed out customers and got night talleys figured for for bank drop offs
Accomplishments: leader of team, accountant, assisting customer needs
Education
Establishment: west charlotte high school
Degree: general
Education Period: 08/28/1984 - 06/09/1987
Average Grade: c+
Details: just studied general eduacation, played soccer and in the key club and spanish club
Skills
perform electrical repairs and reading schamatics, work well in a team format, like to work at a steady and quick pace to complete tasks and listens to directions and customers well to perform tasks
Computer Skills: basic computer skills, took some typing in school and took course at cpcc on computer programming
Foreign Language Skills: took a year and a half with spanish, but not spoken well in it, very seldom used so, forgotten most.
Additional Information
great team leader and very organized, like to be clean and neat with my appearance and my work
Honors: alot of honors through my sports years with all stars and mvp trophys and honors wit my schooling in the automotive organizations
Certifications or Licensures: certified in electrical through chrysler, certified in a/c through chrysler and a norht carolina stae inspector
Interests
i love to spend time with my family and two small boys whether it be with sports or just out playing with them, i love tinkering with cars and try to get my boys interested in doing more outside activities rather then being insde watching tv or playing video games and computers. i love spending time with my parents which i am very close to, and helping out friends and neighbors in any problems they may need assistance with