lacey adams
Address: 68 King St Apt#4
City: Truro
State: Nova Scotia
Country: Canada
objective
I have been working in the customer service industry for a number of years and enjoy helping customers and staff whenever the opportunity presents itself. Having worked in a call center for some time answer phones and providing accurate information in regards to pricing and complaints is something that would be handled efficacy and effectively. Also I have worked in the setting of a convenience store, processing payments, calculating costs and handing customers personal information.
Work Experience
Customer Service Representative (09/04/2007 – Present)
Customer retention, customer care and general sales.
Last Employer: Convergys
Responsibilities: Taking inbound calls, handing payments, billing issues and disputes, processing purchases.
Accomplishments: Have had positions like supervisor, TLA (Team Leader Assistant), helped manage teams of agents with calls, and issues.
Cashier (05/01/2010 – 09/03/2007)
Last Employer: Ellis Video
Contact Person: Gail Ellis, 9022542964
Responsibilities: Stocking shelves, calculating purchases.
Accomplishments: Learned the role of cashier, practice answering calls for business purposes.
Education
Establishment: Cobequid Educational Centre
Degree: High School Diploma
Education Period: 09/09/2002 - 06/25/2010
Skills
Good communication skills, quick learner, Able to type approx 42 words a minute.
Computer Skills: General Computer Troubleshooting, efficient in Word processors, excel and PowerPoint.
Interests
I enjoy photography and try to get out, to take pictures of Truro when I can, which helps me get to know the area a bit better. I also enjoy drawing and writing.