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Danielle  Burks

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158 Johnson Street, Wheatland, CA, 95692, United States

(C) 530-790-5867,

Objective

Accomplished hard working, self-motivated, seasoned professional with proven success in operations management. Superior communication skills, easily interacts with executives, regulatory agencies, clients, vendors, and staff.  Recognized for Operational Excellence and ability to build and maintain customer loyalty


Work Experience

Operations Manager (03/01/2010 – 05/19/2010)

Under minimal supervision, planned and managed staff activities related to warehouse operations, custodial services, and inventory stocking in a commissary under the terms of a government contract. Employees in this job class manage staff, provide customer support, and oversee purchasing/accounts payable, budget and operations management within a commissary. This job requires knowledge of distribution operations, inventory management, and the ability to organize and direct work processes and manage a work team.

Last Employer: Pride Industries

Contact Person: Jerome Kirschner (916) 788-2320

Responsibilities: 1. * Plans, organizes and manages contractually provided warehouse management, custodial services, and inventory stocking of a commissary, with full responsibility for budgeting and meeting operational goals. Provides for quality control, inventory management, record keeping, and management reporting. 2. * Manages compliance with contract terms, conditions and obligations. Develops a professional working relationship with key contract personnel, and establishes official lines of communication. 3. * Supervises the work of department staff, and provides for selection, goal setting, performance management, professional development, work issue counseling, and rewards and recognition, in accordance with Company programs, policies and procedures. 4. * Establishes daily staffing requirements based on volumes and customer demands, and coordinates daily work schedules to create the most efficiency while providing proper service levels.

Hotel Manager & Banquet Coordinator (06/01/2000 – 12/27/2004)

The ability to manage in a diverse environment with focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success. Ability to communicate effectively with clients, senior management, and support staff. Ability to respond effectively to changing demands.

Last Employer: Best Western Bonanza Inn

Contact Person: Emerson Propps

Responsibilities: Provided overall leadership, guidance, and direction to the hotel management team as it strived to provide the highest quality in standards and services. In addition, acted as the main liaison between the client and hotel staff. Handled all aspects of group events and sales, Staff scheduling, evaluations, disciplinary actions including hiring and termination. In charge of maintaining sales figures and statistics for use in determining room rates. The hotel manager also ensures that hotel and client financial obligations are met

Education

Establishment: Butte College, Oroville CA

Degree: Associate Of Arts

Speciality: Social and Behavioral Science

Establishment: Butte College, Oroville CA

Degree: Associate Of Science

Speciality: Court Personnel/Paralegal Pre Law

Establishment: Butte College

Degree: Associate Of Science

Speciality: Law Enforcement

Skills

Familiarity with contract terms and conditions Management skills to select, train and develop assigned staff in proper departmental practices, procedures, and safety requirements Ability to administer performance management and disciplinary processes effectively, and address employee relations issues appropriately Flexibility in responding to changing customer demands and circumstances, and handling multiple projects at the same time - Knowledge of Cal OSHA and OSHA occupational safety regulations -Ability to communicate effectively both orally and in writing; and to present information and respond to questions from customers and management

Computer Skills: Computer literacy and skill to operate specialized software related to departmental operations including database, Internet, spreadsheet, and word processing programs.

Additional Information

Certifications or Licensures: Certification in the Art of Negotiation; CPR & First Aid Certified