Mary Bailey
City: Ottawa
State: Ontario
Country: Canada
objective
Seeking position requiring excellent customer service in an office environment. Position should require a variety of tasks, including customer relations , public relations , record keeping and handling complaints
Work Experience
Manager/ Foot care specialist (10/09/2007 – 12/09/2009)
Last Employer: Dr. Bailey
Contact Person: 1-868-639-0558
Responsibilities: Managed medical office in Trinidad and Tobago for MEdical practitioner as well as practising Foot Care with special emphasis on diabetic patients
Customer service representative at call centre (11/05/2003 – 07/13/2007)
Last Employer: Rogers Communications
Responsibilities: Specialized in inbound and outbound calls, service billing and sales. Also required to resolve all queries/complaints with positive outcomes.
Manager's secretary (08/05/1987 – 07/24/1991)
Last Employer: Air Canada
Responsibilities: Report to head office in Montreal. Efficient running of office payroll. Required to attend Air Cananda training and update sessions in Toronto monthly relating to business meet ups and monthly expense.
Accomplishments: Succesfully completed Course on practices and procedures in Toronto.
Reservation and Control Department
Last Employer: British Airways
Responsibilities: made airline reservations for customers, updated systems information on flights from the UK to caribbean.
Education
Establishment: Algonquin College, Ottawa Ontario
Degree: Registered nurse
Education Period: 01/08/1992 - 06/21/1995
Average Grade: A
Establishment: Algonquin College, Ottawa Ontario
Education Period: 01/05/2000 - 06/12/2000
Speciality: Foot Care specialty
Establishment: Algonquin College, Ottawa Ontario
Speciality: Smoking Cessation Counsellor
Skills
Excellent Customer Service and interpersonal skills with many years working in the field. Ability to work alone or as member of team.
Computer Skills: Microsoft word Micrososft excel Basic computer operations
Additional Information
Great work ethic, always on time, attend as scheduled Ability to efficiently multi task.
Professional Membership: PSA Tennis club member
Certifications or Licensures: Foot care Specialty Smoking cessation counsellor
Study Abroad: Queens College Barbados
Interests
Memeber of PSA tennis club since 1997
Swimming, reading and travelling
Worked with adolescents for an anti smoking campaign.